APPLE IPHONE 8 plus activation error

[Bhanupsh]

[Cat_Sprint · Accepted solution]

Howdy Bhanupsh. I'll be more than happy to look into this for you. Are you trying to activate this phone on a new Sprint account, or an existing account? Was this device used on a different carrier's network? If so which one?  

[Bhanupsh]

Sir I brought this device in india from a person first the phone is working fine after restoring sim activation failed i m not having any sprint sim help to unlock my career lock in this device

[Bhanupsh]

I use reliance jio in india it was working fine but after restoring the sim activaton lock found

[Bhanupsh]

Sir please unlock my career lock in this device

[Bhanupsh]

Sir carrier lock found on my iphone how to unlock it

[Cat_Sprint]

Alrighty. To make sure I understand: 

- The phone was purchased in India. Was this at a store or online? 

- The phone was working on jio, but after an update, it is now sim locked, correct? 

[Bhanupsh]

Yes you are correct the phone is purchased from a person on olx firstly sim was working but now its not working i asked from apple care so they said that this phone is carrer locked by sprint us you need to contact sprint and they will unlock your iphone .

[Megntron_Sprint]

Send me a PM with the IMEI of the phone in question.

[MARIE212]

I am also having a problem activating my iPhone on my sprint network 

[adaneliuk]

Hello! Could you please also help me with the same problem? I am not in India, but still. Could I PM you?