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Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Journeyman

Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Do you have any idea why my Apple Watch keep automatically cancel every time when I update watchOS? My Apple Watch automatically cancelled Sprint cellular service several times since December. See message below. IMG_0314.jpg

 Sprint-iPhone XS Max 256GB svc cancelation (#*******) automatically canceled your Apple Watch Series 4 (MEID ******************). sprint.com/chat FreeMsg

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Are you using the app to pair the watch that came with the phone? Or is this a 3rd party app?

Journeyman

Re: Apple Watch Series 4 keep automatically cancelled Sprint cellular service

I'm using Apple Watch app to pair the watcH on my iPhone.

Journeyman

Re: Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Have the iPhone been updated?

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Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Yes Apple Watch and iPhone OS are updated.

Sprint Social Care S.M.A.R.T. Agent

Re: Apple Watch Series 4 keep automatically cancelled Sprint cellular service

Hi Chico818,

I honestly do not know why it is doing that. I am going to send this to my supervisor who knows all things tech and have him take a look. 

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