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Apple Watch series 4 enablement error, need help

Journeyman

Apple Watch series 4 enablement error, need help

New watch plus iPhone XS max will not enable LTE, tried all of the suggestions for the Apple Watch series 3 issue. Sprint isn’t helping even had a 3 way call with apple and sprint still no help.

8 REPLIES 8
Sprint Social Care S.M.A.R.T. Agent

Re: Apple Watch series 4 enablement error, need help

Well, let's see what we can get accomplished with this. I'm going to go through some steps that you have already done. Can you tell me how the error reads?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Apple Watch series 4 enablement error, need help

Watch pairs with phone and works as expected as GPS, when I go to enable the cellular I sign into account, shows me the plan option, goes to 9-1-1 page, terms agreement page, confirm selections, submit and get “Sorry - we experienced a system problem during your task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone to complete your task. Call Customer Care - 2”  I spent most of the day on the phone with 3way conference call with Sprint and Apple to no avail. I tried all of the solutions that are posted for the Apple Watch series 3 but no luck.

Wizard

Re: Apple Watch series 4 enablement error, need help

Good evening. Is there an error code? Did they ever open a ticket, to correct this issue?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Apple Watch series 4 enablement error, need help

I am having the same exact issues

DE1B968B-9886-4230-ABD4-4374C964DB19.jpeg

 37740165-1D5D-41B2-8061-F3549A3CD733.png

 

Journeyman

Re: Apple Watch series 4 enablement error, need help

The screenshot that AOthePoet attached is the exact same message that I get. No ticket was opened that I know of. By the way the Watch was purchased online from Sprint.

Journeyman

Re: Apple Watch series 4 enablement error, need help

 
Journeyman

Re: Apple Watch series 4 enablement error, need help

Any advice?

Wizard

Re: Apple Watch series 4 enablement error, need help

Good morning. I will have to submit a ticket, for this issue. I'm sending you a PM, to get some more info.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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