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Broken,damaged phone while requesting replacement?

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Journeyman

Broken,damaged phone while requesting replacement?

Hi , question lets say you accidentally broke your iPhone and your have warranty would the phone have to be the same color or could you request a different color?

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5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Broken,damaged phone while requesting replacement?

Unless there is a stocking issue, your iPhone will be the exact same phone that was damaged. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Broken,damaged phone while requesting replacement?

Could you request a different color? 

Sprint Social Care S.M.A.R.T. Agent

Re: Broken,damaged phone while requesting replacement?

Were you going to take your phone into the store to return it? If they have other colors in stock they might be able to hook you up. But it is supposed to be the exact same phone that you have.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Broken,damaged phone while requesting replacement?

If your paying on it monthly can you exchange it for a different color? 

Sprint Social Care S.M.A.R.T. Agent

Re: Broken,damaged phone while requesting replacement?

Not until you pay that phone off. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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