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Filing a formal complaint with sprint?

Journeyman

Filing a formal complaint with sprint?

Hi am struggling for Months to unlock my sprint phone. Every time i get a response that it will be done in 48hrs. However it never happened. I want to file a formal complaint regarding this issue. Is there a person or place i can do this.

 

Customer service is not helping in this issue after multiple attempts. 

 

Thanks

Paras 

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Filing a formal complaint with sprint?

I'm happy to check into the unlock for you. Can you tell me what you're seeing on the phone that tells you it's not unlocked?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Filing a formal complaint with sprint?

i tried switching to verizon sim and i got the locked message

Sprint Social Care S.M.A.R.T. Agent

Re: Filing a formal complaint with sprint?

Is the phone already active with Verizon? 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Filing a formal complaint with sprint?

yes i ported the number. but can't use the iphone. this is the message i am getting..

 

You recently requested your BYOSD iPhone 6S 16GB on line xxxxxx2041 to 
be unlocked. Unfortunately, at this time we are unable to complete the 
unlock as the account has a past due balance. Please call us at *3 if 
you have any questions or if you need assistance making a payment.

This e-mail is not monitored

 

i confirm that there is no outstanding balance on my account. conversation ID: i1784261798 

Sprint Social Care S.M.A.R.T. Agent

Re: Filing a formal complaint with sprint?

I'll need to review the account. I'm going to send you a private message to get your account information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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