Hi am struggling for Months to unlock my sprint phone. Every time i get a response that it will be done in 48hrs. However it never happened. I want to file a formal complaint regarding this issue. Is there a person or place i can do this.
Customer service is not helping in this issue after multiple attempts.
I'm happy to check into the unlock for you. Can you tell me what you're seeing on the phone that tells you it's not unlocked?
yes i ported the number. but can't use the iphone. this is the message i am getting..
You recently requested your BYOSD iPhone 6S 16GB on line xxxxxx2041 to
be unlocked. Unfortunately, at this time we are unable to complete the
unlock as the account has a past due balance. Please call us at *3 if
you have any questions or if you need assistance making a payment.
This e-mail is not monitored
i confirm that there is no outstanding balance on my account. conversation ID: i1784261798
I'll need to review the account. I'm going to send you a private message to get your account information.