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Fully paid phone but Sprint wants it returned

Journeyman

Fully paid phone but Sprint wants it returned

Paid my balance on my phone and I tried getting a new one. After that I received an email saying they’ll be sending me a device return kit. That doesn’t make sense since I already own my old phone. 

3 REPLIES 3
Community Manager

Re: Fully paid phone but Sprint wants it returned

That IS odd, Mrnoo1233. Was your phone leased at any point before you bought it out?

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Journeyman

Re: Fully paid phone but Sprint wants it returned

I have it as a 24 month to own payment plan. Already talked to sprint and they said to ignore the return kit and i could keep my old device
Highlighted
Community Manager

Re: Fully paid phone but Sprint wants it returned

Good deal! I'm glad you were able to get the question answered but we're here if you ever need us.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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