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Get help for Apple Watch Series 3 Enablement Error

Sprint Social Care

Re: Get help for Apple Watch Series 3 Enablement Error

Worshipguy58, I'll reply to your PM shortly, stay tuned.

 

JUSTPLAINENGLIS, I sent you a Private Message to resolve this. Take a look at your inbox.

 


Carlos
Sprint Social Care
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

I’m having the exact same issue for like three weeks now no one has been able to fix the issue yet but hopefully soon it gets resolved data works but not calls..... it instantly says call failed
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

I sent two pms To sprint Carlos. Hopefully that was the right place
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

So all Sprint admins are missing?
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

I’ve sent you a PM with requested info
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

I can’t acctivate mine as well. I’m getting a non sense message. I’m sure this is crazy. 

Journeyman

Apple Watch 3 cellular set up

I’m NOT being able to set up my Apple Watch and no ones no how to help me. I’ve seen messages from September and the problem persists. HOW WE ARE GONNA DO?

Sprint Social Care

Re: Get help for Apple Watch Series 3 Enablement Error

theebunique, I'll respond to your PM shortly. Stay tuned.

 


Carlos
Sprint Social Care
Journeyman

Re: Get help for Apple Watch Series 3 Enablement Error

*Update*  --Sprint has found a solution to this error and I was able to enable cellular.

 

The error I am getting apparently does not have a fix on Sprint's end.  Really need a fix, this is frustrating to buy a great new device that won't work with no end in sight. 

 

Error 1398

Feature [VWDOM0], is not compatible with the device [].  

Sprint Social Care

Re: Apple Watch 3 cellular set up

scovinosprint, let's take a look at it. I sent you a Private Message. Please check your inbox.

 


Carlos
Sprint Social Care
Sprint Social Care

Re: Get help for Apple Watch Series 3 Enablement Error

Abe, we have replied to you in a private message. Reply back at your earliest convenience.


Jeffrey
Sprint Social Care
Community Manager

Re: Get help for Apple Watch Series 3 Enablement Error

Glad to hear that we got this figured out, @abeschumacher and you're good to go.  

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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