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Hi i want to unlock my iPhone

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Journeyman

Hi i want to unlock my iPhone

Hi there,i want to unlock my iPhone,the iPhone IMEI is *****,thanks for your help.

Have a good day

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Sprint Social Care

Re: Hi i want to unlock my iPhone

Alright then & no problem. 

View solution in original post

7 REPLIES 7
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Sprint Social Care

Re: Hi i want to unlock my iPhone

Thanks for the info & by chance did you purchase this device from someone else? 

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Journeyman

Re: Hi i want to unlock my iPhone

No,this iPhone is a birthday gift from my friend, he told me this device had paid off already so you can contact with sprint to unlock it when u need to use the other SIM card,unfortunately he was dead in this coronavirus, and now I'm in France i want to use the local orange SIM card, but i can't, so can u help me to check the IMEI state, if the device had paid off already, please remove the lock, thanks for your patience and professional.

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Sprint Social Care

Re: Hi i want to unlock my iPhone

I'm truly sorry to hear about your friend's passing as a result of COVID-19. However, I wouldn't be able to have the device unlocked. You may need to try a different avenue to have this done. Only way to have the device unlocked is if the previous owner reaches out to us. We need to research the account it was last associated with to ensure all the requirements are met before having it unlocked. Visit here http://sprint.co/2HF8FlH to review Sprint's unlocking policy.

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Journeyman

Re: Hi i want to unlock my iPhone

Thanks for your reply, so can I offer the information of my friend to remove that? If the answer is yes, i will contact with him mom to take the information. Thanks for your patience.

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Sprint Social Care

Re: Hi i want to unlock my iPhone

Alright then & no problem. 

View solution in original post

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Journeyman

Re: Hi i want to unlock my iPhone

Alright, i got it, thanks for your professional, have a nice day.
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Sprint Social Care

Re: Hi i want to unlock my iPhone

You're welcome. 

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