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I tried to unlock the phone from the operator, but I still couldn't.

Journeyman

I tried to unlock the phone from the operator, but I still couldn't.

I forgot my mobile phone number, PIN and the answer to the security question can not be remembered. The only thing I know now is my IMEI and MEID. I'm abroad, what's the solution?

4 REPLIES 4

Re: I tried to unlock the phone from the operator, but I still couldn't.

Hi there! Can you send us a PM with that IMEI/MEID? We'll be able to look up the account with that and can verify the account into from there.  

What mode phone is it? If it's an Android phone, you WILL need to have a Sprint SIM card inserted in that phone for the unlock to work. Since you're overseas, you'll also need to be connected to WiFi to receive the unlock signal. 

 Please review this article on what you need to have for the unlock to work.  SOLUTION: Sprint Hints for Successful Unlocks

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: I tried to unlock the phone from the operator, but I still couldn't.

Hello! Can I reply to IMEI/MEID for you? I feel like I'm going crazy.

Re: I tried to unlock the phone from the operator, but I still couldn't.

Let me send you a Private Message, and you can reply to it. 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: I tried to unlock the phone from the operator, but I still couldn't.

OK, you can have a look.

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