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Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Journeyman

Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Sprint customer service confirmed my Iphone 7 plus is unlocked , but it's not taking any other sim other than sprint. It shows 'Sin not supported' for other carriers. Even Apple said I need to contact sprint for this to get unlocked.

 

 Can someone help here ?

Thanks

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Send us a PM with the phones IMEI. Sounds like the signal was sent, but the phone didn't receive it. That usually happens a lot. Follow the steps in this link to help get a successful unlock. SOLUTION: Sprint Hints for Successful Unlocks

Journeyman

Re: Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Hi,

Thanks for the response, I have sent you the details in message as requested

 

 

Thanks

Highlighted
Journeyman

Re: Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Hello

As requested,  I have deactivated the Iphone 7 plus , can you please help unlocking it now ? Thank you

Sprint Social Care S.M.A.R.T. Agent

Re: Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

Thanks Logan. I dropped you a PM to get a little more info so we can access the account and submit an unlock request for you. Check out your private messages from me and drop me a response back with the requested info when you have a chance!

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Iphone 7 Plus - Confirmed Unlocked by Sprint- But other sim not supported

I am also getting the same issue on my iPhone 8 that was just unlocked by Sprint. Tried Network reset and restarts. Verified that the SIM card is working using another phone.

 

Please help!

Thank you.

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