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New IPhone XR problems with calls

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Journeyman

New IPhone XR problems with calls

Within the last month, my sister my wife our son and I, upgraded to the iPhone XR. Ever since we upgraded from the 8plus to the XR, we consistently end up with dropped calls no matter where we are and whether we are connected to WiFi calling or not. I have tried without Bluetooth, turning off and on airplane mode, and restarting phone. Is there a fix to this issue or did I make a mistake upgrading?

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: New IPhone XR problems with calls

Let's try doing a PRL update. 

  1. From the home screen, tap Phone. Note: The following process will update both the data profile and PRL.
  2. On the keypad, dial ##873283# and tap the Call button.
  3. Tap OK. The handset will search for profile updates and install them.
  4. Tap OK.
  5. The PRL is now updated.




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