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Not able to activate my unlocked iPhone 6s

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Journeyman

Re: Not able to activate my unlocked iPhone 6s

I have tried these options multiple times in past one week and tried again this morning. No success.

Journeyman

Re: Not able to activate my unlocked iPhone 6s

Just to be clear. both operations completes with success messages, but at the end, i do not have service.

Sprint Social Care S.M.A.R.T. Agent

Re: Not able to activate my unlocked iPhone 6s

Howdy manishmalaviya. Katey88_Sprint created a ticket to resolve the network issue you've been having. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Not able to activate my unlocked iPhone 6s

Yes, I have ticket number from PM. Hope this will resolve without me buying new phone.

Sprint Social Care S.M.A.R.T. Agent

Re: Not able to activate my unlocked iPhone 6s

I'm with you, on that. Let's give the back office some time to get this resolved for you. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Not able to activate my unlocked iPhone 6s

Hi Katey88_Sprint, Cat_Sprint,

 

A ticket was created on Sunday 1 PM and mentioned that a response would be provided in 24 to 48 hours. I have not received any response or communication on that ticket yet.

 

I am still not able to use sprint network unless using Wifi calling. Please let me know next steps.

 

Thanks.

Sprint Social Care S.M.A.R.T. Agent

Re: Not able to activate my unlocked iPhone 6s

Good Morning manishmalaviya.  This type of ticket takes at least 24-48 business hours. We've had a significant influx of tickets recently so it may take a bit longer. Our tech team is working hard to get every customer taken care of.  

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Not able to activate my unlocked iPhone 6s

Thanks for clarifying. I would wait.

Sprint Social Care S.M.A.R.T. Agent

Re: Not able to activate my unlocked iPhone 6s

Thank you for your patience. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Not able to activate my unlocked iPhone 6s

My iPhone 6s started working after upgrading phone to latest iOS version.

 

Note: did not receive any call back to messaging from "tech team".

Journeyman

Re: Not able to activate my unlocked iPhone 6s

Hey there,

I'm glad your 6s is back up and working! 

Sorry you didn't get a call, do you still need a follow up call? 

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