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Struggles getting unlocked iPhone 7 Activated

Journeyman

Struggles getting unlocked iPhone 7 Activated

I am trying to get an iPhone 7 that I unlocked from ATT today activated on my daughters line. When I did a chat session they told me it wasnt unlocked so they couldnt activate it. I confirmed with ATT again that it is unlocked... Phone even shows Sprint with the SIM from her old iPhone in it, but nothing works.

 

If i put a Verizon or other carrier SIM in the phone it works RIGHT AWAY!

 

Help!

5 REPLIES 5
Sprint Social Care

Re: Struggles getting unlocked iPhone 7 Activated

Hi over here! Did you already try checking if the device could work on our network? You can do so by visiting Sprint.com/BYOD ?

Please keep in mind that an unlocked device does not necessarily work or is interoperable with another carrier's network.

 

I'll do what I can to help you out. Please reply to my Private Message as soon as you get a chance. 


Ciara
Sprint Social Care
Journeyman

Re: Struggles getting unlocked iPhone 7 Activated

Were you ever able to resolve this problem?

Sprint Social Care

Re: Struggles getting unlocked iPhone 7 Activated

Hi Modulatron ! Hope you're ding fine. Are you trying to get your unlocked device activated on our network? If yes, have you already tried visiting  http://Sprint.com/BYOD in order to check your device's eligibility to be activated in our network? 


Ciara
Sprint Social Care
Journeyman

Re: Struggles getting unlocked iPhone 7 Activated

Hi @Sprint_Ciara!

 

Yes, we ran the IMEI as part of the sign-up process, and it IS eligible for my "Unlimited Kickstart" Plan (BYOD). Message:  "The Sprint network will work for you!  Your network speed: 4G
Good news, your phone is compatible with our network."

 

Please see HERE for a full summary of my situation!

 

Thanks!  🙂

 

Sprint Social Care

Re: Struggles getting unlocked iPhone 7 Activated

Hi @Modulatron! I just responded on that thread, please check my response. 


Carlos
Sprint Social Care
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