Do you received any error codes, or just the "!"?
The next step will be a tech ticket.
I assume since it's a new account, there are no blocked numbers. I need to verify what's on the account for messaging. I'm going to send you a private message to get your account information.
Howdy khz66jnsqb. I'll be more than happy to look into this for you. I'm going to need a smidge more info. I sent you a PM so I can gather that info.