Hello Letapyaj22, let's take a look into this. I have sent you a Private Message, feel free to reply at you earliest convenience.
I'm having the same issue where my IPhone 6 plus is not activating on Sprint. I went in today got a brand new Sprint SIM card and Sprint ported my number from T-Mobile over creating my Sprint account, but my iPhone 6 will not activate on Sprint even though my phone is compatible and my number has been ported over to Sprint. Reading through the feed responses on here it sounds like the IMEI # may be missing from the Sprint database. Is there a support specialist on this forum that can reach out to me to get this resolved asap? I have no working phone until this is resolved!! thank you in advance.
@Georgia1958, I'm happy to check the phone for you. I'll send you a private message to get the IMEI.
I have a similar issue with my verizon galaxy s10 plus. It works on every career except my sprint line. I feel like my imei number has to be added on the data base too. can some one please help me?
@humzaslu, I'm happy to check the IMEI for compatibility. I'm going to send you a private message to get the phone information.
I'm sorry to hear that it didn't come through. We've received the PM though. You'll be receiving a response from one of my teammates.