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Unlocked iphone 6 plus not activating with sprint

Journeyman

Unlocked iphone 6 plus not activating with sprint

I have recently joined sprint as a business customer with 5 lines . My iPhone 6 plus would not activate with sprint. My other 4 lines works just fine and they all are iPhones. I already spoken with 3 tech support reps and they all tried their best to assist me but we were not successful. These are steps we have done so far. We have complete reset of iphone, network reset and also new sim card was used. I was told to go to store so I went in today and the sales rep on the store couldn't get my iphone 6 plus activated under sprint either. Why can't I activate my iphone 6 plus on sprint? This phone is allowed per Sprint BYOD. I can use this iphone with any other network with no issue. Sprint seems like the only carrier to have a problem activating it on their network. I tried my T-mobile sim card which is still active and worked also tried my dad's At&t sim card that worked as well. Can some one please assist with activation. I read here on Sprint community that someone had same issue and was resolved by social care member. Please help. Thank you
11 REPLIES 11
Sprint Social Care

Re: Unlocked iphone 6 plus not activating with sprint

Hello Letapyaj22, let's take a look into this. I have sent you a Private Message, feel free to reply at you earliest convenience.


Mayorin
Sprint Social Care
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

Thank you and pm sent.
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

I'm having the same issue where my IPhone 6 plus is not activating on Sprint. I went in today got a brand new Sprint SIM card and Sprint ported my number from T-Mobile over creating my Sprint account, but my iPhone 6 will not activate on Sprint even though my phone is compatible and my number has been ported over to Sprint.  Reading through the feed responses on here it sounds like the IMEI # may be missing from the Sprint database. Is there a support specialist on this forum that can reach out to me to get this resolved asap? I have no working phone until this is resolved!! thank you in advance.

Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked iphone 6 plus not activating with sprint

@Georgia1958, I'm happy to check the phone for you. I'll send you a private message to get the IMEI. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

I have a similar issue with my verizon galaxy s10 plus. It works on every career except my sprint line. I feel like my imei number has to be added on the data base too.  can some one please help me?

 

Thanks

Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked iphone 6 plus not activating with sprint

@humzaslu, I'm happy to check the IMEI for compatibility. I'm going to send you a private message to get the phone information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

Thank you for trying to help me out.

Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked iphone 6 plus not activating with sprint

@humzaslu,You're welcome. Did you get my PM?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

No i never received one, so i just sent you one myself. It shows i have zero messages in my inbox.
Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked iphone 6 plus not activating with sprint

I'm sorry to hear that it didn't come through. We've received the PM though. You'll be receiving a response from one of my teammates. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unlocked iphone 6 plus not activating with sprint

I am having the same problem with my iPhone 6s. Can you help and check the IMEI compatibility? Thanks 

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