Hello. My phone is out of contract and is also paid. I’ve contacted Sprint to get my 2 phones unlocked several times. They tell me to don’t worry, it will be unlocked in 24-48 hours. They tell me this every time but no luck!!! I have checked both phones and it still shows both locked. I didn’t think something so simple could turn out to be so difficult.
I would like to review these unlocks for you. When the unlocks were requested, did the phones have the Sprint SIMs in them, connected to WiFi and powered on? Did you receive any ticket or case numbers?
I understand. With them still being active on the account, there is a possibility that the phones will lock again when the software updates. We also have to look at the issue that when the phone's still in use, moving the phone between locations, means that the data source may not be continuous. The unlock signal may have been missed.
Let me get into the account and check on the unlock requests. I'm going to send you a private message to get your account information.
Hello! I am having this same problem. I am going to Europe and I need to use a SIM card there for my local travel, rather than international service through Sprint - I need a Spain phone number for my work there. I have had my iphone 7 Plus for years, and I've recently both 1) paid it off in full, and 2) paid the upcoming bill to make sure my account was all cleared. I've called the international unlocking line for Sprint 3 times, and they've told me each time my phone was now unlocked. I even punched in the code to unlock and reset the software. I have also backed up, then erased and reset my iPhone. With each try, when I have tried to test it by inserting my friend's AT&T SIM card into my iphone 7 plus, I keep getting the same error message: "SIM not supported...please request that this iPhone be unlocked by your carrier."
Please help me, I need this dealt with by Thursday, October 3. I do not understand why the international line keeps saying my phone is unlocked, but in practice it's not successful.
With the iPhone 7 and 7 Plus models, if the phones were bought through a carrier directly, they were built by Apple for that carrier and don't have all the bands necessary to move between carriers, which could make international unlocks difficult. However, if the phone was purchased directly from Apple, it should have all the bands included to cover at least all the domestic carriers.
I'd be glad to check on your unlock requests, sevelynmck and tieu8dia8chu please send me a PM and I'll take a look to see how we can be of assistance.