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Visual voicemail message keeps reappearing

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Journeyman

Visual voicemail message keeps reappearing

I have an 8 Plus and have three voicemail messages that keep reappearing in the voicemail app. I have deleted them when calling my voicemail, but I can’t delete them in the app on the phone. 

14 REPLIES 14

Re: Visual voicemail message keeps reappearing

We can look into refreshing your voicemail. Can you check to see if you can uninstall the app, and download it again for me? 

Journeyman

Re: Visual voicemail message keeps reappearing

I can’t uninstall the app. On the iPhone, the voicemail is built in the Phone app.

Re: Visual voicemail message keeps reappearing

Sounds like we should probably troubleshoot some. 

 

Is the app up to date with software? As well as the phone?

Journeyman

Re: Visual voicemail message keeps reappearing

Yes, it is updated.
Wizard

Re: Visual voicemail message keeps reappearing

Hmm. Just t be clear, your phone is an iphone 8+

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Visual voicemail message keeps reappearing

That’s right.
Wizard

Re: Visual voicemail message keeps reappearing

Alrighty, this may be a reach, but I'd like to reset the network settings on your phone. It seems crazy, but from my experience this step does wonders. 

 

Reset: 

1. Tap Settings.
2. Tap General.
3. Scroll up and tap Reset.
4. Change to Reset Network Settings.
 

 

What software version is currently on your phone and app? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Visual voicemail message keeps reappearing

Ok, I reset network settings and tried to delete the voicemails again and they keep reappearing. Also, I’m running iOS 12.1.4. As to the app, I don’t know how to check what version it is. It’s built in to the iOS system so I guess it’s updated with 12.1.4.

Re: Visual voicemail message keeps reappearing

We can reset the voicemail on our end. It will delete all voicemails though if you have any you are saving. You can send the saved ones to you. Just us a PM, and we can get this started. 

Journeyman

Re: Visual voicemail message keeps reappearing

How do I send you a PM?

Re: Visual voicemail message keeps reappearing

I can send you a PM. I will meet you there. 

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