Just moved my entire family to Sprint, ported 4 numbers and brought devices over.
All the devices worked except one...Iphone X...formerly locked by ATT.
I have confirmation from ATT that the phone is unlocked.
Every time I try to enter the IMEI number i get: This number is invalid. Please try again.
Hi ravenjones ! This is not good at all. 😕
Did you already try checking the device eligibility to be used on our network through Sprint.com/BYOD ? If not, please do so.
If you already tried that, I'd like to check the error that is giving us and see what options we have. Please send me a Private Message as soon as you have a chance.
Here is the message i get on the site
This phone can't be activated online
Please chat with Care so we can help.