My iPhone 7 is dead. It shut off and will not power up or reset. I purchased it in October of 2018 as a pre-owned device. So I’m 8 months in and sprint says my only option is to buy out the lease for $200. Apple officially pronounced it dead and said I could trade it in for a pre owned for $319. Apparently it was originally purchased in February of 2017, so there is no warranty anywhere. It is an official brick and Sprint won’t offer anything in good faith. We have 6 phones with them and have had for close to 15 years. Currently looking at switching providers to someone who might care about servicing a customer.
We offer a 90 day warranty and Sprint Complete on pre-owned devices in case anything like this happens.
Insufficient band aid. A 90 day warranty didn’t do me any good. The auto industry used to have policies like this until they were forced to recognize the unfairness of them. Now they stand behind their products and services. You do not. Having me pay almost as much for a phone in a “protection” plan is insufficient. Paying to break an unfair lease based on deficient hardware is unfair. It’s plain and simple.
Let me see what I can do. Please PM me the MEID of your phone.
Or phone number if you don't have it since the phone won't turn on.
Howdy tflick3. I'm sorry to hear that your experience with the rep was so upsetting, and I'll be more than happy to complete an agent feed back. This info will go directly to his/her supervisor. As for the phone, I understand that you have been having trouble since getting the phone. Sprint does offer a 14 satisfaction guarantee, and during that 14 day period a customer may return the device. After this period the device is either protected by Sprint Complete, or the manufactures warranty. With this being a refurbished phone, there may not be a manufactures warranty.
I sent you a PM so I can gather the needed info for the agent feed back.