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iPhone XS Max Voice Call Quality terrible at start of all calls.

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Journeyman

iPhone XS Max Voice Call Quality terrible at start of all calls.

Good Afternoon, 

I have been experiencing a problem with my iPhone XS Max during voice calls. The best way to describe the issue is, at the start of all calls (first 15-20 seconds) the call audio is distance, faint and the person on the other line can faintly hear me and I can barley hear them. After 15-20 seconds, the call audio is clear. I have reset my network settings on my iPhone but this did NOT change the call audio. I wondered if anyone else has experienced the same issue or if anyone has a solution for the problem. 

Thank you for your help

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: iPhone XS Max Voice Call Quality terrible at start of all calls.

Hey Conner! Is this with just one caller or have you tried multiple different contacts? Is it happening in the same area or wherever you use the phone?

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: iPhone XS Max Voice Call Quality terrible at start of all calls.

The problem happens with several different contacts. Both calling out and receiving calls. It seems to happen in many different locations as well. My iPhone is up to date. 

 

Thank you for your response @HELPeR_Sprint

Sprint Social Care S.M.A.R.T. Agent

Re: iPhone XS Max Voice Call Quality terrible at start of all calls.

You're welcome, Conner!.  Can you send me a PM? I want to take a look at refreshing some of the services from our end and if need be create a network support ticket.  

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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