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iPhone XS Max cannot be unlocked


iPhone XS Max cannot be unlocked

I have an iPhone XS Max that meets the unlocking requirements. Sprint says it has been unlocked but the iPhone will not take a new SIM card. I called Apple and they told me that on their end it still shows as locked to Sprint. 


I just completed the same process with an iPhone 8 Plus the same week and that worked fine.

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Sprint Social Care S.M.A.R.T. Agent

Re: iPhone XS Max cannot be unlocked

Howdy Vicbldrs. That seems odd. I'd like to take a deeper look into this. I sent you a PM to gather a smidge of info. 


Small Scale Farmer 

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