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iphone 11 from New Zealand

Journeyman

iphone 11 from New Zealand

My friend gave me a new iPhone 11 as a gift. He got it from New Zealand. I tried to swap with my iPhone XS but was told that the new iPhone 11 IMEI is invalid. Can anybody help on this? 

3 REPLIES 3
Sprint Social Care

Re: iphone 11 from New Zealand

julieyuyinggu - Good morning. 

 

In order to unlock the device, there are certain requirements that it needs to meet, among the most important are:

 

 

  • That the device is unlock capable.
  • Are you requesting international or Domestic unlock?
  • That it is fully paid, meaning that it cannot have any pending contract nor balance.
  • Never has been reported lost or stolen. The account last associated with the device must be current.
  • To get information about other requirements, please visit: http://sprint.co/2HF8FlH. If your equipment meets the requirements, we can proceed with your request. Please send me a private message with the account number or account name last associate with the device.

Juan
Sprint Social Care
GrandMaster

Re: iphone 11 from New Zealand

the new phone will need to be added into Sprints database..the agent that popped in here can assist with that.

 

https://community.sprint.com/t5/Device-Solutions/SOLUTION-How-to-Add-a-Device-to-Sprint-s-database-B...

 

this will walk you through on what all is needed in order to get it added/ if its allowed to be added

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Sprint Social Care

Re: iphone 11 from New Zealand

Thanks fireguy_6364.


Juan
Sprint Social Care
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