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Microsoft Live Search Problem

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Journeyman

Microsoft Live Search Problem

I had the Microsoft Live Search app on my Samsung A920 and used it successfully any number of times. However, in the past few months, it has suddenly developed problems loading and running.

When I try to run Live Search, the Java-Powered screen comes up as usual but the progress bar doesn't move at all and the program never runs. My phone locks up and I cannot exit this screen. After about two minutes, my phone re-powers up by itself. Otherwise, the only way to exit is to remove the battery.

I've tried deleting and re-installing the app from Sprint's website with no success. I still run into the same problem.

Any ideas on how I can fix this?

Thanks!

29 REPLIES 29
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Journeyman

Re: Microsoft Live Search Problem

I'm having a similar problem with my Samsung M520 when trying to use my Live Search.  I last used it on Monday, 05-10-2010 and tried to use it on Tuesday, 05-11-2010, but it stopped working.   It will load and just as it tries to connect, I receive the following message, "Error... please allow access".  I have gone to my Application for Live Search and reset the settings to "Always Allow" to all aspects of Live Search, powered the phone off and on, but the problem still continues.

Is anyone else having this issue?  If so, HELP!!!!

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Journeyman

Re: Microsoft Live Search Problem

When I try to open Live Search on my Samsung M520 I get the follwoing error:

Please allow network access and try again

Network access is allowed.

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Journeyman

Re: Microsoft Live Search Problem

I use this app often. I'm having the same issues on my Samsung. It stoped working about two weeks ago. I get the message "Allow network access and try again". I called into Sprint support and they were clueless.

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Journeyman

Re: Microsoft Live Search Problem

One of my Samsung M520 phones is having this same problem (within the past few days or so).  Does anyone from Sprint still monitor this particular board and are we likely to get any help for this problem here?

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Journeyman

Re: Microsoft Live Search Problem

I have used Live Search for almost two years on my Samsung M520. Within the last week or two it stop working. I recieve the "Pleaser allow network access and try again" error. I spent over 30 minutes on the phone with Sprint Tech support trying to resolve the problem. They had me try a number of solutions without success. They then had me erase the application from the phone and re-install it. The problem is that the Live Search program appears to no longer be available for download via the phone or PC. I am very disappointed. This is one of my favorite features of the phone.

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Journeyman

Re: Microsoft Live Search Problem

Just an update. A called back Sprint Tech support to find out where I could download Live Search from since they had me erase it. I was informed that Microsoft had discontinued the Live Search service and that is why it stopped working and is no longer available for download. I consider Live Search to be a feature of my phone. The Live Search application came pre-installed on the phone and was a selling feature. The splash screen for the application indicates Live Search for Sprint. I know that nothing last for ever, but I expect the feature of a product to last at least as long as my service contract.

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Journeyman

Re: Microsoft Live Search Problem

I agree with you this is a phone application that was on the phone at point of sale and has Sprint's name on it so it should be supported. It's very disappointing as this was a great feature. I will now go back to using the Google maps app, but it is much more cumbersome to use.

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Journeyman

Re: Microsoft Live Search Problem

It's still available from my phone to download -- but no luck getting it to work.  I un-installed and re-installed - but when attempting to use it, I get a "No connection available" message.

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Journeyman

Re: Microsoft Live Search Problem

i am having the same problem with my microsoft live search, not able to use it-----says please allow network access.------------------there is nothing wrong with my phone, had a hard reset done etc.....  nothing fixed it. the problem is most likely with sprint, or microsoft.    got to keep calling tech support to find out whats going on.  this is a great featuure and more easier to use than the others.        i hope sprint will fix this problem asap.       it has really been a big inconvienance for me!    KEEP CALLING  SPRINT TECH SUPPORT AND CUSTOMER SERVICE UNTIL THE PROBLEM IS RESOLVED!     WE ARE PAYING FOR A SERVICE AND NOT RECIEVING IT!   SAMSUNG M 520 PHONE.

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Journeyman

Re: Microsoft Live Search Problem

Does Google Maps work on the Samsung M520?  And is it free?  (It is one of my family members having the problem with Microsoft Live Search on her Samsung M520, so I don't have the phone myself to try out Google Maps.)

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Journeyman

Re: Microsoft Live Search Problem

I have the same problem.  The application keeps asking for network access even after I have enabled it.  The Sprint tech support told me to have the phone reset to facory defaults but I do not want to do this if it will not fix the application.  If there is an alternate option that allows voice entries for search can someone please post a link.

Message was edited by: sato

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