I have spent many hours over the course of several days trying to figure out how to transfer the pictures on my wife's Samsung Instinct HD to my pc and I can't figure it out. Before I throw this phone against the wall, punch a hole in my monitor, and kick the dog, I'm hoping someone can tell me how to do this. All I can find is that I have to download Desktop Sync, but of course there is absolutely no indication how to accomplish this. All the worthless FAQs on this crappy website tell you nothing and everything google tells me to do doesn't exist on the Sprint site.
Please be extremely specific with your replies, especially with regard to where things are located and how to access them. I haven't found any good information yet that didn't leave out some steps or some other vital connecting details and I'm tired of the run around.
My questions are the following:
1) Does Mobile Sync exist and do anything? If I go to Support->Services and click on Organize, I see Mobile Sync and Mobile Sync Admin. But if I click on those, they are nothing more than some more useless FAQs and tutorials.
2) Does Desktop Sync exists and do anything? From what I've found in these crappy help files, I need to click on the Desktop Sync link from Mobile Sync. But since Mobile Sync is just help files, there is no such link to be found.
3) Is there some other way that I can get the pictures and videos off my wife's phone? It's full and she can't take any more pictures. Plugging a USB cable into it basically messes up my computer with some non-functioning drivers.
The apps should be available from My Sprint, not Support. Click the My Sprint tab, then look for a link to Mobile Sync.
That was the first place I checked but I never saw any mention of it. The ONLY place I ever saw the words Mobile Sync was in support. Maybe if you held my hand and gave me step by step instructions for a kindergardner including where the link is EXACTLY, I could find it.
Still waiting for an answer here...
I have never seen the words Mobile Sync anywhere in My Sprint. The FAQ tells me to click on the link as well, but no one seems to be able to even give me a hint as to where this link is. My suspicion is that it doesn't exist at all and that there is no way to get the pictures off the phone. Can anyone confirm this or at least answer the questions I outlined in the original post with as much detail as possible? Saying there is a link somewhere I need to click on is not enough detail.
I'm not an export on Sprint Mobile Desktop Sync, but here is what I believe is the deal after doing some research on it:
Post back if you still don't have any luck!