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Picture web site not operating correctly

Journeyman

Picture web site not operating correctly

Trying to log into picture mail website with phone number and password, not able to. I sent the password to my phone...using that same password, system still does not allow log in...What gives?

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Master

Picture web site not operating correctly

Are you using a saved favorite to go to the website or typing in sprint.com/picturemail  ? You may also need to clear your browser cookies and history on the pc that you are using.  There is also a chance that you are locked out and will need to call customer care and ask them to unlock your picture mail account.  This is common if you or someone else repeatedly tried to access the account with multiple passwords.

 

Hope this helps,

Larry

Sprint Advanced Tech Support

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