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Sprint mobile VPN app not working

Journeyman

Sprint mobile VPN app not working

The Secure Wi-Fi app is not automatically configuring the VPN. How can I manually configure the Sprint Secure Wi-Fi app to my VPN? 

6 REPLIES 6
Sprint Social Care

Re: Sprint mobile VPN app not working

Hey, what's the make and model of your device?


Jeffrey
Sprint Social Care
Journeyman

Re: Sprint mobile VPN app not working

Apple iPhone 7 plus

Sprint Social Care

Re: Sprint mobile VPN app not working

Did you buy the 24 hours pass? After you purchase a 24 Hour pass for the first time, you will be prompted to allow Secure Wi-Fi to create a VPN connection on your mobile device to begin securing your Wi-Fi connection. Touch “Allow” to continue.


Jeffrey
Sprint Social Care
Journeyman

Re: Sprint mobile VPN app not working

No I purchased the full time auto renewing subscription. I’ve had for several months and all of a sudden stopped working. I deleted the app and reinstalled it and now it won’t automatically setup the VPN configuration. 

Sprint Employee

Re: Sprint mobile VPN app not working

We will gladly help with the problem you are having with the Secure Wi-Fi application. I'd like to ask a few questions to better understand the problem that you are experiencing with it. are you seeing an error message or just not seeing a notification when you connect to an open network? Which version of iOS do you have?

No longer working Community Response.
Journeyman

Re: Sprint mobile VPN app not working

When I try to connect to VPN it says “an unexpected error occurred” and doesn’t connect. I’m running iOS 11.2.1

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