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Sprint - quit putting apps on our phones that we can't remove

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Journeyman

Sprint - quit putting apps on our phones that we can't remove

My phone cam with apps pre-installed that I can't remove. This is just stupid. It is a horrible customer experience. I think offering the apps is a GREAT customer experience - just put them in the lounge so that those of us that want them can get them. That would be a huge benefit of Sprint service. But pre-installing nascar, nfl, amazon, peep, footprints and other stuff on my phone and not allowing me to remove them is a horrible customer experience. It frustrates me to the point of wanting a different carrier. Come on, Sprint, you can do better than this....

58 REPLIES 58
Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

you are dumb all carriers do this. this is like saying dont put a message app on my phone or a voicemail app. These apps do not take up that much space, so get over it.

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

That nastiness is uncalled for, be310013.  The poster has a valid complaint, and while the core of what you say is true, the invective is inappropriate.

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

Really???? Is it that much of a "problem" getting free apps ? U might not like football or nascar but ppl who have these phones do. Just move the apps off your main screen and put them on the back burner off the app file. Sprint is awesome and you are just trying to get free stuff from them by sending idle threats like"im gonna change my carrier".If you must know the truth ALL CARRIERS HAVE APPS PPL DONT WANT but we are customers getting a couple of free apps and ppl complain that its not something free you want. Give them a break their doing the best they can. I mean look, phones can do virtually anything under the sun and ppl are still not happy. Get over it! Thank you sprint for all your hard work and service and if yall keep it up i will be with yall for another 10 years. Thank you for listening.

Re: Sprint - quit putting apps on our phones that we can't remove

be310013 wrote:

you are dumb all carriers do this. this is like saying dont put a message app on my phone or a voicemail app. These apps do not take up that much space, so get over it.

Your level of immaturity concerning the OP's issue is a glaring one.  I suggest you do some research and try to actually understand the issue before you ever post a reply to this thread, or any other thread in the future.

Now, why are pre-loaded apps an issue?  In general, they aren't.  While Verizon, AT&T, T-Mobile, and Sprint all put pre-loaded apps on their phones, Verizon, AT&T, and T-Mobile (based on my own personal experience) DO allow you to perminently delete those apps from your phone.  Sprint, however, does not.

"These apps do not take up that much space" you say?  Well, ok...let's say that the phone has 8GB of memory for apps.  Now, let's say that all of the Sprint pre-loaded apps take up 128MB.  Not a ton of space, right?  However, let's say that the user has NO DESIRE to use those apps at all, and that after downloading 7.9GB of apps and music onto his/her phone, the person wants to delete those useless apps in order to download one more app or another song.  They can't.  And THAT is why it is not merely a small issue, but a MAJOR problem.

Last I checked, I can buy any laptop from Dell, HP, Apple, etc.  Yes, all would come with various amounts of BLOATWARE...however, the user is perfectly able to delete any and all of it.  Can you do that with the Evo? Pre?  Pixie?  Instinct?  Epic?  NOPE!  And that's a problem.  A major one actually...with possible legal ramifications if some owner wanted to raise a big enough stink about it.

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

Why would you be opposed to improving the experience?  I also do not want these apps on my phone and would like to remove them.  If people took the attitude of not improving, then we would still have phones that are huge.  We would not have apps available.  Think of this as an improvement.  If they included free pornography apps on my phone, under your reasoning, I should be grateful.  I am sure that is an app that would be appreciated by many.  I bet then you would be arguing for my right to uninstall it.  I don't like Nascar, I despise football and I don't want this stuff taking up space on my phone.  So, maybe you should get over it and instead of being grateful for the crumbs tossed to us, work on improving the experience of this fabulous phone.

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

Hear Hear.  Maybe carriers will start listening.  I would sign any petition to remove the bloatware

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

I heard you can delete them if you root your phone voiding your warranty. Maybe sprint is pushing for people to root their phones so they void their warranty and sprint makes more money. Just a thought.

Wizard

Re: Sprint - quit putting apps on our phones that we can't remove

We listened to our customers' feedback about this and released some of our newer android devices with something called Sprint ID which allows you to do a clean install without all the extra apps loaded. As a tech support rep I can tell you there are a lot of situations where having these apps pre-installed and not removable make my job a lot easier. It's far more simple to support something that has as few variables as possible.

I know most people posting here are more advanced usrs and don't exactly need to have these apps at their finger tips right out of the box, but nowadays people from all walks of life use smartphones. If you give them a way they can accidentally uninstall an app they very well may do so and end up having to call in and have a technician walk them through the download/install process. (It happens frequently on the apps for devices that are removable) The actual size of all Sprint apps combined is quite miniscule and in my opinion is a small price to pay for solidarity.

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

Donalien

1) Your statement about Sprint ID is not entirely accurate. For instance when my phone "upgraded" to Android 2.2 it installed Sprint ID (which I also CANNOT uninstall btw) and this doesn't help me a bit because I already had all this junk on my phone. I don't and will never use Football, TV, Nascar (hmm are all of your phone users men by the way?). Telenav runs constantly in the background and consumes considerable RAM and I don't even use it as Google Maps is far superior.

2) I manage customer service and I interpret your statement as follows. It is more important to you that life is easier for the customer service rep than giving the customer the freedom to control his or her individual user experience. Not to be rude, but frankly how hard or easy your job is does not matter to me at all. What matters to me is that as your customer I paid $300 for a phone that between you, the manufacturing and the OS developer comes with TWENTY THREE applications that I cannot uninstall, move to my data card or stop from starting up.

3) People are pretty saavy these days. If they accidentally uninstall an app, they can reinstall it. We spend more money on our PCs and we can uninstall programs from those, view our files, have a variety of rights based on our level of technical comfort and knowledge. In other words, choice and freedom to use the equipment we paid for in the way that works for us. Because we are the customer. I can guarantee you a PC technician goes through far greater nightmares than an app accidentally removed from a phone.

If you went to buy a care tomorrow and the dealer told you he would only sell you a manual transmission because they were easier to fix (I don't know if that's true, it's just an example) and no air conditioning or power windows because their mechanics didn't want to deal with the computer systems to fix it, how would you feel? Would you want to buy a car there or would you go somehwere that would allow you to choose an automatic tranission because you find it easier to drive and air conditioning because you live in Arizona?

Companies need to start listening to their customers instead of developing products in a way that suits a companies needs or interests or convenience. It endlessly infuriates me that I have to sacrifice memory, disk space and battery power to useless applications (and again, are we living in the 1950s with applications targeted toward the male consumer because what, women don't buy smart phones?!) and then either install apps to fight this, root my phone and void my warranty or purchase endless chargers, batteries and other accessories to keep my phone from dying 3 times a day. And I am paying for the privilige of doing all of these things and all of the advice I get is to "turn off this or that" so I sacrifice the very things I want my phone for in order to satisfy the requirements of the insidious preinstalled software that sucks the life out of my phone like some high tech parasite (:

Journeyman

Re: Sprint - quit putting apps on our phones that we can't remove

Because of the pre-installed aps (several I never use or will ever use) I keep getting a warning that my phone storage is near full.  Sometimes I can not even read/open text messages without deleting an ap I use then reinstalling it later.  I am likely going to have to root my phone to free up more phone storage.  It seems unlikely that Sprint will give it's customers the option to de-crapify their phones. My experience with Sprint has been far better in the past year than the 10+ years I dealt with ATT and their customer service.  This issue is the only fault I have with Sprint.  The service is great for all my needs but the hardware/phone could be improved with just allowing customers the option to get rid of useless aps. I am through venting...

Wizard

Re: Sprint - quit putting apps on our phones that we can't remove

If you are running an Android phone go into Settings > Applications > App Management and see how many you can transfer to the SD card. Not all apps default to the SD card and the ones that does some can be moved manually to free up internal storage space.

Mrelarson wrote:

Because of the pre-installed aps (several I never use or will ever use) I keep getting a warning that my phone storage is near full.  Sometimes I can not even read/open text messages without deleting an ap I use then reinstalling it later.  I am likely going to have to root my phone to free up more phone storage.  It seems unlikely that Sprint will give it's customers the option to de-crapify their phones. My experience with Sprint has been far better in the past year than the 10+ years I dealt with ATT and their customer service.  This issue is the only fault I have with Sprint.  The service is great for all my needs but the hardware/phone could be improved with just allowing customers the option to get rid of useless aps. I am through venting...

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