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Don't Trust Sprint

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Journeyman

Don't Trust Sprint

I asked about adding an international data plan before traveling to Canada.  I was planning to use my phone as a GPS.  They promised to advise me on the data usage as I went along (see transcript from chat below).  They sent one text to tell me I was over my data usage and owed $8.95 at which point I shut off data usage on the phone.  I then got a bill with $357.05 in overage charges.  They refused to help and felt no accountability for no living up to their commitment.

Has anyone successfully had charges like these removed?  If your bill goes to a credit card, have you been able to dispute the charge and have them removed?

Olivia K.: To get a sense of how much 40 MB in data usage is per month, consider that the average Web page is 5-30 KB per page. Since 1,000 KB is equal to 1 MB then 40 MB is 1,333-8,000 Web pages. Your usage will depend on the complexity of the Web content you access.
Customer: can I tell based on how much I normally use, like my actual data usage? Things like the GPS, I have no idea how much it uses.
Olivia K.: Well, last month you have used 6.28 MB of Data Per Line
Olivia K.: That is a Avarega,e
Olivia K.: '
Olivia K.: * Average
Olivia K.: So, you can define your Data Limits as per the above mentioned details.
Olivia K.: Your usage will vary on your work
Customer: ok.
Olivia K.: You will also get alert when you will exceeds 75%, 90%, 100% of allowance, and increments of $50 in overage charges thereafter
Olivia K.: So, you don't need to worry about anything.
Olivia K.: We will send you a Alert when your usage will reach the above mentioned limits.
6 REPLIES
Journeyman

Re: Don't Trust Sprint

blsct,

Hi. I’d be happy to take a look at your account to see how we can help! Can you please private message me your phone number, account pin, and a link to this thread? I hope to hear from you soon!

Lucia

Social Care

Journeyman

Re: Don't Trust Sprint

princesslucy23,

Please see my private message response.

Thank you,

Bryan

Journeyman

Re: Don't Trust Sprint

I am very frustrated.  My PM from 7/29 was never replied to.  In additon, my wife's phone got a little too close to the incoming tide and is now out of service.  She is eligible for an upgade, but, that means another 2 year contract and I would rather cancel if I can't get this resolved.

Journeyman

Re: Don't Trust Sprint

blsct,

Thanks for the post! Looking forward to working with you thru Private Message!

Lucia

Social Care

Journeyman

Re: Don't Trust Sprint

The answer you got was insane. You shouldn't be using that much, I use my internet ALL THE TIME and don't run mine up, and fb EATS up data on my phone. You should be able to put a block or limit on your phone line, if not, I would get the unlimited data and it should never go past that. Good luck

Journeyman

Re: Don't Trust Sprint

Your wife should NEVER have to sign another 2 year contract. The upgrade is bc of the PREVIOUS 2 years, not the NEXT 2 years. Many sprint customer service reps are NOT informed about what they speak of, I for one, will be calling the Executive offices today because of the relentless last 6 months of confusion on my bills and phones. If you need their numbers, I have them all.