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Framily Plan and Change of ownership question.

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Wizard

Framily Plan and Change of ownership question.

Everyone keeps asking about existing customers joining together to have a Framily account.  All that is mentioned on the site is that you can do a change of ownership request to merge existing customers together and then form a framily plan. 

The question I think everyone has is this.

When you do this -- who becomes responsible for the bill.  Once the ownership is changed then doesn't that mean that the bill will end up going to one family instead of two or three?  That would not be acceptable to many.

Can you do a change of ownership -- create the Framily Plan -- then do another change of Ownership to separate the accounts again so the bills go to different locations?  Is that the solution. 

There is definitely not enough information given  at the following website.  http://support.sprint.com/support/article/Customer_Instructions_for_Change_of_Ownership/2a4c5654-b64...

Also -- when doing this do people have to pay an early termination fee for the account they are transferring?

38 REPLIES
Master

Re: Framily Plan and Change of ownership question.

jburg23,

The account the line is transferring to would now be responsible for charges on the line. The ETF is not charged when transferring lines between accounts since the line is not being canceled, any existing contract is moved with the line to the new account. For lines with an Easy Pay agreement the agreement is canceled with the transfer, the remaining balance for the Easy Pay agreement is charged to the account the line was transferred from.

*Jathen
Sprint Social Care
Wizard

Re: Framily Plan and Change of ownership question.

Thanks for your answer Jathen -- now the other question you forgot to answer was

After transfering ownership into one account -- and setting up the Framily plan for that account -- can they transfer ownership back so they are on different bills?

That is the big question.  One person does not want to try and collect from others that are on their account because sprint did not allow them to join a framily plan if they already had an existing account.

Is that possible?  to transfer ownership back to the individual people once the Framily plan is established?

Master

Re: Framily Plan and Change of ownership question.

jburg23,

Sorry for the lack of clarity. The line can be transferred to an existing account or a new account can be created if the customer is eligible to open an account. Please be aware that if you do this and the line has an active Easy Pay agreement the transfer voids the Easy Pay contract and the remaining device payment becomes due in full immediately.

*Jathen
Sprint Social Care
Journeyman

Re: Framily Plan and Change of ownership question.

You still didn't say whether he was able to transfer liability back to the original owners

Wizard

Re: Framily Plan and Change of ownership question.

Thank you for asking that -- I just gave up when customer care did not answer it the first two times.  Maybe they will answer you.

Journeyman

Re: Framily Plan and Change of ownership question.

I switched from an unlimited plan with 5 phones to the Framily a month ago so that I could add my mother's phone and her husband's phone and save us all money.  She had a small business and moved her husband's line over to her account when they got married.   When I tried to merge the accounts, I was told that both of us would need to be in person at a corporate Sprint store to make that happen. With the busy schedules, we were finally able to do that this past Saturday.  It was then when we learned that we could not have separate billing addresses.   We were told the only way to get separate bills was to close my mother's account first which would mean they could not keep their existing phone numbers.  So now I was stuck because I needed them on my plan but they did not want to give up their numbers.  Before I switched to Framily, for 5 phones I was paying $230 and my most recent bill was $250 ($35/line plus two new iPhones and 2 $10 3GB data plans.)  Far more than the ~$190 for 5 phones and iPhone installment plans I expected to pay. In store they had all kinds of problems with the transfer of ownership. The guy called three different national reps and argued with them all.  After opening the proper 'tickets', they were able to move my mother's line. They could not her husband's phone because it was somehow still locked from when he had his own account.  We were there for 2 hours and his phone is STILL not on the account.


My wife has always hated Sprint and their customer service anyway.  The time spent and single billing address became two more quills in her quiver.  With two new iPhones we can't move to a competitor at this point.  My only hope is that they get all of this sorted out and there is enough of an outcry to allow the Framily plan bills to be split out.  Once my daughter graduates college and moves out on her own, the thought of having to chase her and my mother to pay their part of the bills does not sound exciting.  It is more likely that I will sit tight for awhile and keep my fingers crossed that an competitor will see this frustration as an opportunity to poach customers from Sprint with a similar plan but with better execution.

Master

Re: Framily Plan and Change of ownership question.

SteveChopelas,


This situation does sound frustrating and I do apologize. If you like we can look into your transfer of liability to make sure that everything is going ok. Please PM us with your phone number, PIN and a full description of events.


Sean L
Social Care
Journeyman

Re: Framily Plan and Change of ownership question.

Yes, you will be able to transfer ownership back to the original owner, but you must wait a minimum of 45 days because their original account # will still be active/open with the Sprint credit department for that long, so if they tried to transfer back before that time they would end up with their OLD account # back which would not allow them to rejoin your Framily. This is what I was told by the credit department while I was at the Sprint store last month (things change fast, so this information could be outdated now)

If the account you want to join your Framily has more than one line it is easier to just have them transfer ownership within their own group first. For example Mom is owner of account with 4 lines (Mom, Dad, Billy, & Betsy) - Mom transfers ownership of all lines to Dad (or one of the kids that is 18yrs or older with decent credit) Dad is now the account owner with a NEW account # that has 4 lines (Dad, Mom, Billy, & Betsy). Dads account with all 4 lines can now join an EXISTING Framily within the 14 days allowed by Sprint. I hope this makes sense.

Journeyman

Re: Framily Plan and Change of ownership question.

"The account the line is transferring to would now be responsible for charges on the line."

Please clarify this statement...

I thought Framily plan members got their own bill.. and thus, would be responsible for their own lines  (as far as creditors go, credit rating, delinquency, etc...  is that not true?

If I take my three lines and give ownership t another are they then responsible, fiscally?  or if a have someone transfer to  a new framily plan I create, then am I responsible for them paying on time?  Will it hurt me if they did not?

Also, If I switch to another's framily plan do I still remain a long term Sprint customer or will I be viewed as a new customer?