I am trying to remove my line from a family plan to my own line and upgrade to a new phone and plan. Whenever I try and change plan for my phone it tries to change the whole family plan. How can I remove my line from the family plan with keeping the same number? I have access to the family plan sprint account and I made my own account that I want to transfer the line over to, but for some reason I cant figure out how to do this.
You have to do a change of ownership - http://support.sprint.com/support/article/Customer
Oh no worries, we can get you taken care of. Levi4u has posted the correct link to getting that transfer completed from one account to the other account. Let me know if you have any questions or need any assistance. I am her for you.
Sprint Social Media Care
Hi there. Who is it that you talked to? I'd be happy to assist you through this process if you could PM me your phone number and PIN.
Thank you so much!