So, I live in Chillicothe, OH. Ever since yesterday afternoon, my phone can't establish a wireless connection. About every 5-10 seconds, a box appears that says:
Is this the result of a tower being down, or a data outage? Anybody know how to fix this or if I just have to wait? I talked to support and updated my profile and rebooted/reset, and it still appears.
Thank you for posting. I am sorry to hear of the data connection error you are receiving. Is this error still coming up? There has been no outages reported in the Chillicothe, OH area, but we are starting to deploy Network Vision upgrades. During these upgrades we are installing the 4G LTE hardware as well as upgrading the existing 3G services. This will take some time to complete and services could be intermittent while the upgrades are being performed. We do appreciate your patience during this time.
Social Care Team
I live in Bedford Ohio and my phone has also been doing this for a week now. I updated everything and rebooted it any help please
I Live in Hoston, TX and having this problem for more than a year and still Sprint is saying they are updating the system to 4G LTE. I am sick of this, I am paying for nothing and Sprint is not letting me cancel the contract, instead of he;ping customers they simply threatning for Early terminatio fee. From my experiance try to stay away from Sprint.
I am sorry to see that you are having issues. I would hate to see you leave. We have done a lot of work in the Houston area. If you'd like to provide your specific cross street and zip code, I would be happy to take a look and see what is going on. If you could provide me a few more details on what is going on, I can include them in the report that I will be sending to the engineers.
Sprint Social Care Team
Thanks for responding, I am with Sprint more than 10 years even i didn't want to leave but i have to, its hard to stay without network all the time and very rude attitude of Sprint customer service. If you want to check it, I live in 77095 Zip and cross streets are Hwy 6 & Huffmeister. I work in Zip 77035 and cross streets are Hwy 90 & Fondren. At my job it is even worse almost no network and no phone signals. All the other carriers like Verizon and AT&T are having no issue. Only Sprint have that problem. So either stop comparing Sprint with others or make it to their level. For me provide the service or let me go to some other carrier. Now its your call if you can resolve this.