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Upgrade Activation Fee

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Master

Re: Upgrade Activation Fee







singkwan2004,



I'm sorry to see complications rise after you upgrading to new devices and I apologize for any frustrations.  When upgrading to a new device or if it has been 20 months since your last upgrade it is required to perform discount verification.  This ensures you are receiving the most up to date and accurate discount association for your account.  Click his link here http://mysprint.sprint.com/verify/?ECID=vanity:verify to request your discount to get you back to saving.  I understand that there can be confusion in regards to the premium data add-on.  Unlimited data allows you to access data functions on your device with no limitations.  Premium data is an add-on required for each active smartphone device on your account due to the higher quality and usage data for these models.  Are you able to review your bill details to see what caused such an extensive cost increase on your bill?



Sprint Social Care Team

David




Master

Re: Upgrade Activation Fee

FAIRFACTS1

Our apologies for the delayed reply.

Just wanted to check in and see if things have gotten better since the time of your original post.

Let us know if assistance is still needed, we would like to confirm a resolution.

Zena

Social Care Team

Journeyman

Re: Upgrade Activation Fee

DID THEY EVER REFUND YOU??

Master

Re: Upgrade Activation Fee

MERLMARY,

Thank you for posting to our Sprint community site. Is there anything we can assist you with pertaining to your device or service? Please let us know, we are here to help.


Charles G.

Sprint Social Care Team
Journeyman

Re: Upgrade Activation Fee

John or Sprint...I am really confused why Sprint would credit me an Activation fee from a promo only to turn around and charge me on a completly different line item. Not only is this deceptive this is flat out wrong. You can see they credited back the two activation fee with applicable taxes only to slip it back on the next bill. Does sprint really believe that consumers are to stupid to recognize this? Please who do I turn two to ensure that Junk fees are not added during each billing cycle?

Jun 23 Activation/Upgrade Fee Waiver-$42.18

Jun 23 Activation/Upgrade Fee Waiver-$42.18

Device Upgrade Activation Fee$72.00
Master

Re: Upgrade Activation Fee

12345c Hey there, we don't want you to feel this way and want to make sure we apply the correct credits. I'm a bit confused about these charges and would like to get a better view at your bill. Please send us a PM through here https://community.sprint.com/baw/pm-post!input.jspa?to=5191314 with your phone number and PIN to the account. We look forward to working with you. - Roxana Sprint Social Care
Journeyman

Re: Upgrade Activation Fee

Right after we renewed a 5 line service with sprint for another a second contract, we got charged a $36 device upgrade activation fee. Four family members were in the store at the time of pickup/signing the contract and none of this was disclosed to us. We specifically asked the representative helping us how our bill would change. Its funny how the representative would tell you don't worry be all nice and ask you to quickly sign here without disclosing any of this to you.  What sprint did is very deceptive and this is why we left Tmobile 2 years ago. This is the first time we are renewing with Spring but after the 4 years are we are moving on. Little fees added here and there add up.

Not only this but we also received a "total equipment protection" of $11. No one asked for this or even mentioned this in the store. A month later and a phone conversation with Sprint we managed to get a refund of $10.63 for the device protection fee. Note how we got charged $11 but received $10.63 back. This is pathetic!

In the past two years we told everyone how good Sprint is. Going forward that won't be the case. New Sprint customers BEWARE!

Master

Re: Upgrade Activation Fee

First and foremost, I would like to apologize for any inconvenience this may have caused. This is not the experience that we strive for. Here at Sprint, we strive to make every customer experience a pleasurable one. I assure you we are taking the necessary steps to prevent this from happening in the future. Sprint Activation fee is a standard charge. Which, allows Sprint to activate the new service while providing lowest possible monthly service costs. Also,Total Equipment Protection provides complete protection against loss, theft and liquid or physical damage. It also covers mechanical or electrical failures due to defects or normal wear and tear and in-store repair - Nic,
Sprint Social Care
Journeyman

Re: Upgrade Activation Fee

Nic

To make an experience pleasurable you have to be honest up front. Obviously this is not the first time you hear of this issue. Telling me that the necessary steps are happening to prevent this from happening in the future does nothing right now and only supports the main theme of this topic. When you say its a "standard charge" it does not mean it should be forgotten when the sales rep is doings his pitch. On that note we have an existing service, not new service. Since its a one time "new service" fee why don't you just add this to the phone price up front to make it clear? Because some customers will be disappointed to hear you are charging 10-20% per phone as advertised online or TV.

Once again you are missing the point with my comment above. Im sure the Total Equipment Protection is good for some customers that WANT to add it. But adding a $11 per phone on my bill without asking me is wrong. Why does one have to go through the hassle of calling, waiting and providing my information to a representative to remove a charge that should not have been on my account to start with?

Master

Re: Upgrade Activation Fee

kalo91,


I see where you're coming from and for that, I am truly sorry for the frustration that this has caused you. I would like to offer a credit for the inconvenience. Please follow these simple steps in the link provided for further assistance. Thank you. http://bit.ly/1qQty1X


Stacy
Sprint Social Care Team