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All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

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Journeyman

All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

My iPhone has all of a sudden stopped taken VM's.  It says it's full but there is only one message in it.  I called and the rep said this was an Apple issue effecting thousands of users and that they are working to resolve and should have fixed in a couple of days.  Ok, but if this is effecting thousands of customers and a known problem why were we not sent any notification about it and and why am I not seeing anything here about it when i search.  Having the ability to receive VM is vital (and part of my service).  What is going on and is what I was told true??

David Lee

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Wizard

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

You're super welcome. If you need any thing else just let me know.  Have a great rest of the day.

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.

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Wizard

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Howdy dklee55. Not sure if this is affecting thousands, some for sure, but not too sure it's thousands. If it's an Apple device related issue, I don't know why they haven't came out and announced it. Give me a few mins to look into this for you.  

 

You stated that there was 1 message in your VM. Is this message important? If so, please back it up or jot it down. Some of the trouble shooting we'll be doing may cause this message to be lost. 

 

I'll be right back. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Thank you for your quick response.  I'll delete that message.

David

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Wizard

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Thanks. I see that there are a few reports regrading this issue after the IOS 11.0 update went through. Everything I'm seeing states that reset the device resolves the issue. So lets for a network reset first. 

 

On your phone, please complete the following steps: 

1. Tap Settings.
2. Tap General.
3. Scroll up and tap Reset.
4. Change to Reset Network Setting
 

 

What is the IOS version on your phone? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Hi, it looks like that resolved the issue.  My iPhone software version is 12.2

I greatly appreciate your help.

David Lee

Highlighted
Wizard

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

You're super welcome. If you need any thing else just let me know.  Have a great rest of the day.

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.

View solution in original post

Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

I'm having the same issue with my iPhone 8.  I'm on iOS 12.2 and I've deleted all of my voicemails on my device, but anyone who calls gets a voicemail box is full message.  I reset the network settings and the device settings and neither worked

Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Hi There,

We've seen this issue a couple of time in the last few weeks. I'd be happy to reset your voicemail from our end. Just to be clear, you've done the ## update? 

Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Same here. On the phone with Apple Support so its not an apple issue.
Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

Hi There,

Sounds like we need to re-set your voicemail. We will send you a private message to get some more info. 

Highlighted
Journeyman

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

This is dklee55.  I started this thread.  Network reset fixed it at first but now it's doing the same thing and network reset does not resolve it.  I need you to reset my voicemail.

 

Highlighted

Re: All of a sudden if someone tries to leave me a voicemail it says it is full when it is not!

@dklee55, I'm happy to help with your voicemail also. I'm going to send you a private message to get your account information.

 

 

 


 


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