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Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

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Journeyman

Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

This is very frustrating. I’ve been trying to change my caller id on both my lines since I opened my plan. I submitted the new names online waited the 72 hours and it shows on our account. However, it made no difference on actual phone calls. It keeps saying we are whoever had the number before us. I’ve talked to a few specialist about this who promised they have made the necessary changes and it still isn’t fixed. What’s going on? 

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5 REPLIES 5

Re: Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

I would like to look into this for you. I want to get some background to ensure the proper procedures are being followed. How long have you been a Sprint customer? Did you recently change numbers? The caller ID, that the name is coming up on, is that on a landline or a mobile device?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

I’ve been a sprint customer since the 20th, or iPhone 11 release date. We opened a plan and got two new numbers on two new lines and we have not been able to fix it for whatever reason. The caller id that comes up is someone who had the numbers before us. We’ve tested it out and tried calling different mobile phones and it still remains unchanged to the names we want. I’ve already talked to a bunch of people but can’t get this fixed

Re: Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

Alright, I'm going to ask some questions you've probably already answered, please bear with me. 

 

What is the name that's displaying? Is this someone you know or that is on the current account? The phones that it's been tested on, do they know who this person on the caller ID is?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

The name on the caller ID is “Ervin Viveros.” We have no idea who that is. We tried changing both of our lines and the new names show up on our account. However, when we actually call people it remains unchanged. 

Re: Caller ID won’t change! I’ve talked to a few specialist and it still doesn’t work?

Thank you for that information. I'm going to send you a private message to get your account information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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