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Can't get my s9+ to connect to data

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Journeyman

Can't get my s9+ to connect to data

I haven't been able to get my s9+ to connect to data for two days now. I was in Indianapolis and now back in Seattle. Tried switching from Auto to lte to whatever the other connection types are like.

1 ACCEPTED SOLUTION

Accepted Solutions
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Wizard

Re: Can't get my s9+ to connect to data

This is fixed! We did a network refresh and got the data going again.

 

If you have the same problem, here are the steps.

 

•If the phone is off you should hold down the Power key for a short while to switch on the smartphone.
•Now go to Home Screen --> Settings.
•Then scroll down the list of settings and tap General management.
•After that choose Reset and Reset Network Settings.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome

View solution in original post

28 REPLIES 28
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Wizard

Re: Can't get my s9+ to connect to data

Good morning ruagshemel. Let's see if we can get this taken care of for you. Prior to the two days, have you had any issues like this before?



KRow32Cheerleading Under Cover Cheerleader 
Don't worry, be happy!
Spread positivity in the community and while you are at it,
give me a kudo! Go Team!
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Journeyman

Re: Can't get my s9+ to connect to data

No.
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Wizard

Re: Can't get my s9+ to connect to data

Are you able to send or receive picture messages? Or even get on FB, Twitter, etc? Where is this happening at?

 

 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Journeyman

Re: Can't get my s9+ to connect to data

Not able to access any app. Can not send or receive picture messages, just text messages.

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Wizard

Re: Can't get my s9+ to connect to data

Lets do some troubleshooting on the device. Here's a link with steps to improve the connection https://www.sprint.com/en/support/solutions/connectivity/improve-your-network-experience.html

 

Let me know if that works!

 

 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Journeyman

Re: Can't get my s9+ to connect to data

I did everything but update PRL. When try that I get

Error

The PRL update could not be completed. Please try again later.

If the problem presists contact Cust. Service.

Error: Internal Error (111)

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GrandMaster

Re: Can't get my s9+ to connect to data

do you know of any other Sprint phones around you? and if so are they seeing the same thing or no?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Can't get my s9+ to connect to data

Others are not having problems

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Wizard

Re: Can't get my s9+ to connect to data

Ok, lets hop on over to private message so I can get some more info.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Highlighted
GrandMaster

Re: Can't get my s9+ to connect to data

device specific. that info right there narrowed it down in a huge way..QueenK can work with that.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Can't get my s9+ to connect to data

Well she hasn't. Going to start day 4 with no data and Bo solutions from support.

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