cancel
Showing results for 
Search instead for 
Did you mean: 

Filing a complaint regarding a Spring store

Highlighted
Journeyman

Filing a complaint regarding a Spring store

I would like information on how to file a complaint against a Sprint store/employee. 20 days ago, I visited a Sprint store in Chicago and was leased a phone that has been malfunctioning consistently since I started using it. The employee misrepresented the terms of the lease to me. The employee also did not mention the 14-day window in which I could swap the phone or cancel the lease. Now that I am six days outside of that window, the store will not swap my phone or cancel the lease. There are more troubling details about the egregiously bad service I received at the store, which I would like to include in a more complete complaint to Sprint corporate. 

1 REPLY 1
Wizard

Re: Filing a complaint regarding a Spring store

I know having experiences like this are never fun. Private message me so I can get the details.



KRow32Cheerleading Under Cover Cheerleader 
Don't worry, be happy!
Spread positivity in the community and while you are at it,
give me a kudo! Go Team!
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat