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Horrible customer service

Journeyman

Horrible customer service

I am a customer for close to 20 years and over the last month appalled by the customer service reps on chat and live. 

 

Where red can I file a complaint I was outright lied to. I was told a email that didn’t work and a number that just goes to live agent . No one will help. What happened to sprintcares@sprint.com or all the helpful agents. I guess sprint doesn’t care about how loyal you are I guess it’s time to switch to ATT ! 

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: Horrible customer service

We do care! You are more than welcome to tell us what happened here, or you can PM us. You can send me screenshots of the chat. If you were lied to, I am sorry. You never should be treated poorly. 

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