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How to file a complaint?

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Journeyman

How to file a complaint?

I wanted to know exactly how do you file a complaint? I called customer service and I was told there was no one in particular to speak with about my complaint.

10 REPLIES 10
Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

Hi Wilson. If you want to explain what is going on here I'd be glad to review and escalate the matter for you. We are here specifically to address any concerns you are having with Sprint. You can also send it to me in a Private Message if you would prefer that channel. Additionally, if you click on Contact Us at the bottom of the page there is a mailing address that you can send along your complaint to as well.

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: How to file a complaint?

I would also like to file a complaint. Is there anyone I can possible email? I am very upset and frustrated!

Journeyman

Re: How to file a complaint?

How do I file a complaint? I have tried and tried to work things out with customer service and am continuously being told different things from different people but usually that it will be taken care of but it never is. This latest problem has been going on since October. We have been with sprint since we got our very first cell phones. I am ready to discontinue our service as soon as we can. 

GrandMaster

Re: How to file a complaint?

@kelci1 and @Sybok an agent posted in here right above your posts. follow the steps the agent provided. if you need help figuring out how to send a private message (pm) to the agent say so and i can walk you through this.

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Journeyman

Re: How to file a complaint?

Last October I paid off my lease and last payment on my iPhone 8 phone (377.51) and turned it in for the iPhone x max phone for $4.17 a month promotion. Instead Sprint gave me $245 credit for my iPhone 8 which means it cost me $132.51 to give Sprint my iPhone 8 and then Sprint has been charging me the full $45.84 monthly lease payments for the iPhone max. Sprint tells me it takes a couple months for it to get fixed but it is now January and we have been over and over this and still no change. 

Journeyman

Re: How to file a complaint?

Thank you. I looked at the above post you mentioned and sent a orivate message. Really hoping to get this resolved once and for all.
Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

Hi Kelci. I see your PM and someone on the team will be reviewing and responding back before long. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: How to file a complaint?

Thank goodness!! It was finally taken care of today!!!  I'm so relieved I can now stop thinking about this!  Thank you!

Journeyman

Re: How to file a complaint?

I am looking for some info on how to file a complaint. I recently entered my local Sprint store to upgrade my phone, and when I received my bill following that visit my monthly plan was changed! Not only that but the store worker never returned my old phone, which was paid for and therefore owned by me. When I upgraded my phone I was told that my lease payments would increase approximately $15. She also added phone insurance without asking or discussing it with me at all!! With the UNAUTHORIZED plan changes made, my bill is now $100 more!! How can this be your company practice? Hell, how can this be legal?! I went up to the store to see what happened and the store manager was EXTREMELY RUDE and told me there was nothing she could do. I go in to upgrade my phone and come out with a new plan, insurance, and without my old phone..... and the managers solution is telling me sorry, there's nothing we can do to help you. She had the nerve to imply that I had made the changes, even when the employee I dealt with admitted to helping me upgrade. Something has to be done about this, who can I contact regarding this matter? I'd appreciate some help.

Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

We don't want our customers to feel this way. Do you remember what plan you were on before the upgrade?

 

 

 


 


RedCruzr
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