Hi there!
Im new to Sprint and the community. I feel I have been done very wrong by Sprint and want to also file a complaint. I have spent, not exaggerating, at least 20 hrs speaking to customer service and supervisor with everyone telling me different answers. Sprint has been, hands down, the absolute WORST COMPANY I have ever had the unfortunate luck of having to deal with. I have been lied to and basically ‘dazzled with bullcrap’ from the beginning.
First, in store they got us to sign up for a business account, promising buy one get one free iPhone 8 plus’, no money down, and our bill would be $60 after taxes with our 2 lines. How could we say no? Then they lost my number and I spent many many hours trying to get it back. It took 2 weeks approx. I’m the meantime, they opened up a separate account so we had 2 lines under a business account and another separate account! Then, our phones proved to be junk(both of them). They constantly dropped calls, both in my house and out, on WiFi calling or not. Then, it would continue to say ‘SIM card not detected’ several times a day- having my husband have to take the SIM out and put it back in over and over. My phones screen has sensitivity issues. I cannot check my voicemail and many times can’t click on something- it acts like I’m not touching it at all. It keeps kicking me off my WiFi. Basically, we both have the same phones and they are both not working properly.
I called to ask about our bill- which was nowhere near the $60 All in the Sprint customer service people at the store had promised and they told me sorry it will be more than 2x that.
Finallu done, I called to cancel. The customer service rep offered us, at no additional fees and no bill hike, 2 new iPhone XR’s, and they would overnight them for free for our inconvenience. Unfortunately, as per usual my phone dropped the call before the rep could complete the order. She tried to call me back once but I couldn’t hear her. So, I call back the next day and the rep tells me that they have no records of such an offer, and it would cost us $120 upfront and our lease would go from $29 to $72 a month and we would not be given the buy one get one free deal either. At this point, my mind was blown. I couldn’t believe how terrible Sprint really was! It seemed surreal! I asked to speak to the supervisor. After waiting about 45 minutes I did speak to her. She told me she couldn’t offer me any such deal. I asked to speak to HER supervisor. She said it wasn’t allowed, nor could I have an email address to make a complaint. That’s where I said ok, I can’t deal with this- I have to find a way to let Sprint know just how terrible their customer service was and how I had been lied to again and again and never getting what was promised.
I had bought a Boost iPhone 6splus at Boost about 2 months ago outright. I thought I would just take it to another company (not owned by Sprint) but guess what? Sprint made it so I would have to stay with Boost for 12 months before they would unlock my phone!!! I cannot afford to buy 2 more phones to go to another company. I want Sprint to honor their offer or make it right! Can anyone help me? I want to file a complaint to someone above the customer service supervisor. I’m so upset and disgusted. Any help would be greatly appreciated
