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How to file a complaint?

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Journeyman

Re: How to file a complaint?

I'm right there with you. Still waiting for the promise to have the error they made corrected. I'm on the verge of leaving as well. 

Journeyman

Re: How to file a complaint?

I am also looking to file a complaint.  Who can I reach out to?  I tried to send a detailed message to the sprintcares@sprint.com and it is saying that this address does not exist.  Thanks

Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

ktmcgwn - You can send one of a PM. We can look into getting it sent on up. 

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Journeyman

Re: How to file a complaint?

Yes I have had an issue wit our account and have done multiple chat request as well as gone into store and called. The person on the phone was the one that got through most of the issues I believe do not know for sure officially.

 

This Email is in reference to account #

 

               

I did a chat yesterday on 07/10/2019 I was on that chat and absolutely nothing got accomplished with either of the reps. I was chatting with Aaronjohn P first I had only 3 issues and 1 question that needed answered so started with the question of why 277.86 showed in my bill alerts of which after chatting for awhile he could not explain nor figure out I stated I had some other issues as well before he was transferring me. Did not want to have to go back where I already was to get the other actual issues taken care of. Low and behold the other person(Daniel) could not figure it out either and I would have had no problem with them checking and getting back with me, Instead he tells me to call and that he could not handle the other account issues. I write this email as to the fact that I do not know if lack of knowledge and them rushing cause of call or chat times but to spend over an hour and nothing was accomplished was ridiculous. I did call the customer care number which I typically do not like to do cause it seems volume is always low and not sure of that person’s name but they got everything handled except for one thing and was polite helpful and about business in wanting to get me to the other area to pay off my balance. I was just not willing to do that until I know everything was addressed the only reason we did not complete the last thing was due to balance and the fact I was trying to pull up the transcripts where the one line was requested to be shut off and was done yet here I have another full charge for a line that is supposed to be off. The only reason she did not assist me with that is  I was messing up and looking for the transcripts in the wrong email address.  It should not have been so hard to get these things looked at and addressed nor should I have been blown off by the others.

 

Here was my list of the 4 things

  1. ***** was cancelled

needs credited $55.00

  1. ***** shows like a different plan should be 1 plan so charge should be credit $30 officially
  2. ***** same as 2

credit $10.00

  1. What is the 277.86 that says charged to the account in the bill alerts

 

My intentions was to not pay anything until all matters addressed and handled and based off that then we decide if we continue with you or look elsewhere. I will go on and do a payment on the account due to the young lady I spoke with today but the last thing that does need to get done that was supposedly already done is the line shut off so there should be a credit for that as well. If you need a copy of the transcript from the date this was done I can forward it from my personal email if you need but it was on 06/13/2019 that was done.

 I did not wish to post my account number but if you email me I will provide it.

Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

Just to clarify, are you waiting for the 4th line to be cancelled, or have you already done that? If it's already done, it can take up to a billing cycle for the credit to be received. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: How to file a complaint?

This was supposedly done back on 06/13/2019 during my chat with that person. They were suppose to have corrected my billing as well which was not and had to hopefully get taken care of properly after I attempted chats with 2 other people and had to ultimately call.

Sprint Social Care S.M.A.R.T. Agent

Re: How to file a complaint?

Let me check it for you. Please send me a PM with your full name, phone number and account PIN.





"Is your name Wi-Fi? Because I'm feeling a connection."
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