Good morning. I can help you with this. BYOSD means bring your own subsidized device. In other words, your wife's phone must have been purchased at a discounted price; that's why that label is attached to the phone now. It looks like the ticket is still in progress as we speak.
QueenK Social Care
Be Original, Not a Copy. Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!