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No service, BYOSD


No service, BYOSD

Hello. I talked with sprint support about my problem, and they created a new ticket for me with number *****


But now in Sprint app in my phone, I see, that my wife's phone name is BYOSD iPhone.

What does it mean BYOSD? My device without BYOSD, and it works perfectly, but my wife's phone with BYOSD doesn't work.



And can you tell me the status of my ticket?



Re: No service, BYOSD

Good morning. I can help you with this. BYOSD means bring your own subsidized device. In other words, your wife's phone must have been purchased at a discounted price; that's why that label is attached to the phone now. It looks like the ticket is still in progress as we speak.


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