Mine expired. Long story, but contacted Sprint care via chat on my phone. I was promised by a rep (Lia M) that if I called the number she gave me, they would fix it so I could still use my rewards. I screen shot the whole conversation so I have it in writing. Called the number and was told to call another number, called that number and was told to call another number, I did.
I called that number and it was for American Express, not Sprint, so I hung up. I then called 1-888-211-4727 customer service number and spoke to Golda, who was lovely, but could not help. I asked to speak to a supervisor and got Nathan, who was not so lovely. He said, "Nothing can be done". I told him I have in writing what I was promised by Lia M. because I did screen shots of the whole conversation and that someone needs to honor what I was promised. He just kept repeating his "Nothing can be done" statement in a not so nice tone. I said something can be done, you are just unwilling to do anything. It is not that it can't be fixed, just that no one will. I asked to speak to a manager. He said one would call me back in 48-72 hours. All of that took almost 3 hours.
I then started tweeting and Facebook posting. I got a response and was told via a tweet from SH "You can also call to inquire about getting a new card due to expiration, this may be requested one time within 30 days of the original expiration date. Hope this helps. -SH" I asked for the number to call to do that, and I got no answer.
I was asked to go to secure messaging instead of Twitter and Facebook. I provided the screen shots to them. I spent an additional 3 hours trying to get help via that route. They would only respond once every 20-30 minutes!
I am honestly appalled at how I have been treated. I am a new customer who is beginning to regret being a customer at all.
I have a similar issue. We are a military family and were issued our cards. We did not know they expired so quickly. The cards were packed while we moved overseas. After our move they had expired. I was so disheartened to go to use them today, less than one year later only to have them be expired. Is there anything that can be done? We have never had a card with such a short expiration period before.
When is the expiration date on the cards?
Awesome so glad you got taken care of!
Great to hear! Please let me know if you have any other issues we can help you with.
Could someone please help me. I have two $100 visa gift cards that expired in December that I had no idea they expired.
Is there any way to get reissued?
I'm going to refer you to the earlier post, where @Tcrow stated they spoke with the card reps. They were able to assist with the expired cards.