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Prepaid Visa rewards cards

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Journeyman

Prepaid Visa rewards cards

Mine expired.  Long story, but contacted Sprint care via chat on my phone.  I was promised by a rep (Lia M) that if I called the number she gave me, they would fix it so I could still use my rewards. I screen shot the whole conversation so I have it in writing.  Called the number and was told to call another number, called that number and was told to call another number, I did.  

I called that number and it was for American Express, not Sprint, so I hung up.  I then called 1-888-211-4727 customer service number and spoke to Golda, who was lovely, but could not help.  I asked to speak to a supervisor and got Nathan, who was not so lovely. He said, "Nothing can be done". I told him I have in writing what I was promised by Lia M. because I did screen shots of the whole conversation and that someone needs to honor what I was promised. He just kept repeating his  "Nothing can be done" statement in a not so nice tone. I said something can be done, you are just unwilling to do anything. It is not that it can't be fixed, just that no one will. I asked to speak to a manager. He said one would call me back in 48-72 hours.  All of that took almost 3 hours.

I then started tweeting and Facebook posting. I got a response and was told via a tweet from SH "You can also call to inquire about getting a new card due to expiration, this may be requested one time within 30 days of the original expiration date. Hope this helps. -SH"  I asked for the number to call to do that, and I got no answer.  

I was asked to go to secure messaging instead of Twitter and Facebook.  I provided the screen shots to them. I spent an additional 3 hours trying to get help via that route.  They would only respond once every 20-30 minutes!

I am honestly appalled at how I have been treated. I am a new customer who is beginning to regret being a customer at all. 

 

40 REPLIES 40
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You can’t speak to a person at that number. 

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What number do you have on the back of the cards?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Just called it again and pressed option for lost stolen.  Got a person and they are reissued!  

Thanks for help.   

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You're welcome. Let us know if we can help with anything else. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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I have the exact same problem and NO ONE AT SPRINT says they can help me, However, I have been to 2 corporate sprint store and called customer service 2x. This is so much work and seems unsolvable!

 

Saddest story ever but I saved three, $100 cards to hand out at Christmas presents. The fam handed them back and showed me that they were expired! I was so sad. Huge fail on my part and huge fail on Sprint's part. 

 

Additionally, my understanding is that gift cards cannot expire in OR and CA.

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Lag116: I hate that you did not get to use your card! Were you ever able to speak with American Express themselves? And does the card have an Expiration Date on the back in the fine print or on the front?

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Thanks. It actually did get straightened out I received new cards. Thank you
Now I have a new issue. My bill just went up $40! I called and they told me I was on a promotion that ended. I was not told that last year when I switched from Verizon for a better priced plan I told the sales guy I needed to keep it under $200. I was paying $169 and it jumped to $210. Guess I'll be looking for a new carrier again...
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I have a bigger problem
I didn’t receive my referral reward card since September 9th
Customer service all they said that it was sent to the address but I have never received it
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Have you tracked your referral at www.sprint.com/referral?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Hi.  I have two $100 cards that were misplaced.  Found them yesterday, tried to use them and found out they were expired!!!  Had no idea there was an expiration.  I called number on the back (855-512-5929) there is no lost or stolen card option or any other option to speak with an actual person.  Please help!  TIA!

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Awwwwww, about how long have you had the cards?

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Several months, maybe even a year.  I never imagined there would be an expiration!  They were issued by a franchised store because I over paid by hundreds of dollars on an iPhone 5.  Long story but it was so bad the store sent me the cards for a small compensation of the hundreds of dollars I over paid on a contract.  Please help.  Thanks!

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