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Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

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Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

@RedCruzr_Sprint  I need your help please. 

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Journeyman AMG
Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Hi @Cat_Sprint,

 

We are experiencing the same problem as many of the other users. We replaced an iPhoneX through AppleCare and now wish to unlock the device. We've been a customer for over 14 years, our account is current and the phone is paid off. We've spoken with two different people from customer service and have made zero progress.

 

Can you please help? 

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Sprint Social Care

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

AMG - We have seen this issue before. I would like the opportunity to help. My name is Juan, I am part of the Sprint social care team. Please send us a private message with your name, account holder's name, phone number, security PIN or the answer to the security question on the account.


Juan
Sprint Social Care
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Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Anyone care about my post!

 

 

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GrandMaster

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

click on the agents name and send him the same info he requested from the other person.

 

the option to send the agent a pm is in their profile top right ish of the page

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman AMG
Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

@Solid_Snake don't worry. I send a PM a couple of minutes after @Sprint_Juan  posted the comment and haven't received a response. 

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Sprint Social Care

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

Hey guys, I gave Solid_Snake the information he needs. 


Juan
Sprint Social Care
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Journeyman AMG
Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

@Sprint_Juan hey I'm happy that you messaged Solid_Snake.

 

Did my PM go through?

First time using this platform and want to make sure I'm doing things correctly.

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Sprint Social Care

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

AMG - I did reply to your message. Please check your inbox. 


Juan
Sprint Social Care
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Journeyman AMG
Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

@Sprint_Juan  It doesn't look likes there's anything in my inbox?Screen Shot 2019-11-15 at 8.01.33 AM.png

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Sprint Social Care

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

I sent you another message AMG.


Juan
Sprint Social Care
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Journeyman

Re: Requesting Exception to 50-Day Active Policy for Unlock + Frustrating Customer Service

I am having the same issue. My phone was unlocked and has been active for several months. Yesterday I received a locked replacement device through Asurion, and I was told by Sprint customer service that I need to wait 50 days for an unlock since the phone was activated just yesterday and there was nothing that could be done to escalate the process. Please help @Sprint_Juan!

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