cancel
Showing results for 
Search instead for 
Did you mean: 

Someone is calling other people using my phone number!

Go to solution
Highlighted
Journeyman

Someone is calling other people using my phone number!

I got a call from an unknown number tonight and logged into my Sprint account to see if the number was listed in the call log.  When viewing my call log, I noticed roughly 30 calls placed from my number to different numbers in New Orleans over the span of 4 - 5 days that I know I didn't make (I live halfway across the country and don't even know anybody there), and that don't show on my phone's call log.  My phone rarely leaves my sight, and one call showed as a 27 minute conversation at the same time I was getting a flu shot.

 

How can somebody else make calls using my number that show up on my Sprint call log???

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

This would be very annoying.

 

Here's how the issue is fixed, as @Sprint_Jeffrey stated:

 

If you receive a call and you suspect Caller ID information has been falsified, or you think the rules for protecting the privacy of your telephone number have been violated, you can file a complaint with the FCC. You have multiple options for filing a complaint with the FCC:

 

  • File a complaint online at www.consumercomplaints.fcc.gov
  • By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL Videophone: 1-844-432-2275.
  • By mail (please include your name, address, contact information and as much detail about your complaint as possible):

 

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!

View solution in original post

36 REPLIES 36
Highlighted
Sprint Employee

Hey SLC4054! This is considered spoofing. Follow the steps that I provided earlier in order to report this to the FCC.


Jeffrey
Sprint Social Care
Highlighted
Journeyman

SLC,

 

Sprint basically is saying sorry, you are on your own. 

 

  You'd think they would be able to figure out who is using a phone number on their own network.

Highlighted

Jeffrey, I disagree.  Unless I'm mistaken, spoofing is where somebody else makes a call and my number shows up on the recipients caller ID.  In this case, somebody is actually calling using my number.  The phone calls are not showing up in my phone's call history, but ARE showing up in the Sprint call log as calls to New Orleans and Little Rock, that appear when I view the call log on my Sprint account.  It appears that either somehow my SIM card has been cloned or that Sprint has somehow merged my account with somebody else's.  Do you have any other suggestions?

Unfortunately all I'm getting is the runaround.  Customer service sends me to Fraud, who sends me to the store, who sends me to customer service, etc.  Each one promises they'll leave great notes on the account, but nobody seems interested in trying to solve the problem.  I've been to the Sprint store 3 times, called / chatted with customer service / fraud at least 6 times, and am still no closer to getting this resolved.  I've been with Sprint for 12 years and unless this is resolved I'm going to have to take my business to another carrier.  What happens if the calls start going international and the charges start showing on my account?

Highlighted

I contacted Sprint customer service again today at ~ 3pm EST and after disconnecting from the wireless network, was told to:

  1. From the home screen, tap Phone.
  2. Dial ##72786#. Note: The final # will not appear on the screen. The device will restart and initiate Hands Free Activation.
  3. Once the activation is complete, tap OK.
  4. Once the PRL is updated, tap OK.
  5. Tap OK to restart the device.

I did this, and was told, "The above process has fixed the issue and you will not experience this issue again."
Checked my Sprint call log about 4 - 5 hours after this and see 4 more calls to Little Rock, between 3:44 - 3:57 pm EST.  Apparently this doesn't solve the issue, either. 😞

 



Highlighted

Latest update:

The calls are still continuing from my number to Little Rock (and showing on my Sprint call log, but still no matching activity on my phone).  Again, not spoofing, but it appears that either somebody has cloned my phone/sim card somehow, or my acct has been merged with somebody else's.

 

I contacted Sprint customer service Thursday evening (11/16).  Due to the number of times I've contacted them I was referred to their specialist team and was told a specialist would call me back within a few hours.  I got the call, but the specialist couldn't view any calls on my account during the current billing period (really?  specialist team?) so couldn't view the problem I was having.  She transferred my call to technical support.  Technical support confirmed the calls were originating from my area and didn't see anything else wrong with the account, so they referred my case to fraud and said I should expect a call within the next day or so.  It's now Sunday night and I still haven't heard anything.

 

At this point since somebody may have access to my account (and who knows what else - my phone, messages, contact / location info, etc.), and since nobody I've spoken to at Sprint is able to help, after ~12 years with Sprint I'm going to have to move to a different carrier.  I'll give it about a week and post any further updates.

Highlighted

Hello SLC4054! Did you try filing a complaint with the FCC because of this issue? If no, please try that since it looks like number information has been compromised. They will investigate the issue and will let you know what exactly it's going on and will provide you a resolution.


Jeffrey
Sprint Social Care
Highlighted

Hi Jeffrey,

 

I appreciate your time looking into this.  I hadn't filed a complaint with the FCC because the resolution was for spoofing, and this isn't a spoofing issue.  I filed a complaint today but none of their "phone issues" matched exactly what my issue was.  The two closest were Unwanted Calls and Unauthorized Charges on Your Phone Bill.  I selected the latter because the Unwanted Calls was from the point of view of the recipient and for all I know, my number is the one making the unwanted calls.  I have no idea what type of calls are being placed using my number.  There were a lot of questions that required answers in that category that I wouldn't have been able to answer. 

 

The FCC said it could take up to 30 days to resolve and that I should try to resolve this with my cell phone company first....I'll post updates from the FCC as I receive them.

 

 

Highlighted

Hey all. I`m going to throw out a kinda wild thought on this that i just had roamming around my head.  Anyone remember the two data beaches that happened (the Equifax & Yahoo ones)?  Here`s a possible theory on this.  First consider these thoughts, one, the number that is being used (hijacked?) is on the Sprint net or was cloned onto a phone and said phone is now on the Sprint net, which should make it easier to locate and deactivate it and two, one of the things that was accesed in the Yahoo incident was users` phone number, if that user had the number listed on their account then that number COULD have been compromised, resulting in what we`re seeing now.  Methinks this MIGHT be a result of a Sprint custoner`s number being copied from a hacked account and copied onto a phone and after that it was used, again resulting in what we see happening now.  I know this is just a wild guess, but when i thought on it for a while it makes sense (at least to me anyway, YMMV).  TK241.

Highlighted

Let's dig deeper into this. Please check your inbox and reply to the private message that I just sent you.


Jeffrey
Sprint Social Care
Highlighted

Hi TK,

 

I agree there's some good logic behind this theory, but I've never had a Yahoo acct.  Also, if they somehow cloned my phone, getting a new SIM card should have solved the issue but it didn't.  I got a new SIM card for my phone last week but the mystery calls are still continuing.  My best guess is that somehow the activity on my acct was merged with somebody else's but I don't really have any evidence to support that - other than the ~100 plus calls to New Orleans / Little Rock showing on my Sprint acct but not my phone and the fact that getting the new SIM card had no impact at all.


@SLC4054 wrote:

Hi TK,

 

I agree there's some good logic behind this theory, but I've never had a Yahoo acct.  Also, if they somehow cloned my phone, getting a new SIM card should have solved the issue but it didn't.  I got a new SIM card for my phone last week but the mystery calls are still continuing.  My best guess is that somehow the activity on my acct was merged with somebody else's but I don't really have any evidence to support that - other than the ~100 plus calls to New Orleans / Little Rock showing on my Sprint acct but not my phone and the fact that getting the new SIM card had no impact at all.




Hey there.  The only other thingy that i can come up with that would suppowt what you`re (and others on this thread) are seeing is...dare i say this...a possible account hack (sounda scary i know, and i don`t wanna scare anyone on here inintentionally), but given what i`ve read, and the fact that there`s been two data hacks of two well-known companies (Yahoo and Eqifax) i`m starting to wonder, privately, if this isn`t some kind of account hack or hijack, as what you describe sounds like ether of one, phone cloning, two, sim cloning (ether of these could be likely, but given how cellphones are these days i think it would be kinda hard to actually make that happen), or three, copying of the number onto another (unlocked) handset and thus using that phone on your account, al la shared account, without you knowing (and thus being able to give your consent to it).  The idea you mentioned of your account being somehow merged with another user`s account makes, but it begs a question, wouldn`t that require consent of the "master" account holder to accomplish?  Seems to me that requiring consent of the main account holder would be the case, UNLESS this was some kinda account hack and the hacker did the merge and somehow set up what i know from my work as a cameraman as "implied consent", meaning you basically said yes by your just being an account holder in this case.  I know this seems kinda off the tracks, but after reading all this i`m kinda wondering.  TK241
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat