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Sprint ID giving error message 15 times per day

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Journeyman

Sprint ID giving error message 15 times per day

I get this message about 15 times per day.  When I force stop Sprint ID, the messages stop for about a day, and then Sprint ID turns itself back on, and the error messages resume.  I have a LG V20.  I can't disable Sprint ID. It's greyed out.  Anything I can do?

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16 REPLIES 16
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint ID giving error message 15 times per day

Hi There, 

Have you walked through all of these steps? 

  1. From the home screen, click the ID icon.
  2. At Choose your ID screen, press the menu button, click Manage.
  3. Under All content section, click All IDs.
  4. In All Content screen, select one of the following options:
    • If all content: Select the categories to remove.
    • If individual content within a category: Select the expand option > icon for the category, check the box for the individual content.
  5. Select Remove > Continue
Journeyman

Re: Sprint ID giving error message 15 times per day

No. I don't actually have the ID app. I only have Sprint ID in the applications list in settings. I have to turn on system

Journeyman

Re: Sprint ID giving error message 15 times per day

No. I don't actually have the ID app. I only have Sprint ID in the applications list in settings. I have to turn on system apps inthe list to find it.

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint ID giving error message 15 times per day

It seems you are not the only one with this trouble. Check out our solution here: 

https://community.sprint.com/t5/Samsung/unable-to-install-default-1code-400/td-p/1000160/page/3

 

Journeyman

Re: Sprint ID giving error message 15 times per day

Yeah, I saw that thread already.  It seems to contain a lot of dead ends.  The only post that MAY have worked is to factory reset the phone.  Since I just did that 3 months ago, I was hoping there would be another solution.  How would I go about installing/finding the actual ID app itself, so I can try the steps above?

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint ID giving error message 15 times per day

Hey there,

I reached out to the tech person on our team and he suggested that you try an update by dialing ##27263#

Journeyman

Re: Sprint ID giving error message 15 times per day

Thanks, but I did try that when I saw it in another thread. Didn't work. 

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint ID giving error message 15 times per day

And may I ask how many days ago when you tried the  ##27263# ?

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Journeyman

Re: Sprint ID giving error message 15 times per day

That was two days ago. I also tried scrtn today. That didn't help either.

Journeyman

Re: Sprint ID giving error message 15 times per day

The error popped up twice while I was typing the last reply!

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint ID giving error message 15 times per day

Wow! That is pretty annoying! We will have to have our Tech Team look farther into this issue so that we can find some type of resolution for you.

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