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Sprint Visual Voicemail

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Journeyman

Sprint Visual Voicemail

I received a new Samsung Note 10+ for Christmas. I can access voicemails through the keypad (hold 1), but Visual Voicemail is not working. I've gone through the Play Store to see if it needs to be updated - it shows the option to download. It will download very quickly, but then the install will fail. There is no update option. I cannot disable or uninstall to reinstall Visual Voicemail. 

3 REPLIES 3
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Sprint Social Care

Re: Sprint Visual Voicemail

Hi there! You could try doing a reset network settings on the device.

Please dial ##72786#. Note: If the dialer does not appear, tap the Dialer icon. Tap YES. The device will restart and initiate Hands Free Activation. After the device restarts it will automatically perform Hands Free Activation. Once the activation is complete, tap OK. The device will then update the PRL. Once the update is complete, tap OK. Tap OK. The device will restart.


Ciara
Sprint Social Care
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Journeyman

Re: Sprint Visual Voicemail

Will this delete any information on my phone?

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Sprint Social Care

Re: Sprint Visual Voicemail

No, the reset network settings does not affect the your saved information. 


Ciara
Sprint Social Care
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