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Swap numbers between phones on my account.

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Journeyman

Swap numbers between phones on my account.

I added a line & device last week and had my number put onto the new device and the new number assigned to the old device.  I need to swap the numbers so that the new number is with the new device.  Can I do that without going into a store?

1 ACCEPTED SOLUTION

Accepted Solutions
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@KRow32. Thank you for your help in solving this.

 

For the rest of the folks having a similar request - apparently, there are some settings in the backend that need to be worked - a Sprint rep (on this forum) can help you with that. Once the backend settings are done - you need to reset the network settings on the phone. And the numbers are swapped.

 

- No changing of SIM cards required.

 

Thanks again.

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68 REPLIES 68
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GrandMaster

instead of trying to switch the numbers why not just switch the phones?
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Master

asmilinheart, like @fireguy_6364 said, you can switch phones, it is also possible to do a device flip flop. I can help you with that if you are interested, just reply to the private message I sent you and we can get started.

Ina.
Sprint Social Care Team.
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@fireguy_6364 wrote:
instead of trying to switch the numbers why not just switch the phones?

that would be the same thing.  either way, how is it done?  I'm having a problem finding how.

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@sprint_Ina wrote:

asmilinheart, like @fireguy_6364 said, you can switch phones, it is also possible to do a device flip flop. I can help you with that if you are interested, just reply to the private message I sent you and we can get started.


not to be rude, but letting the rest of us know how would have been helpful.

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RaoulTobias, there is no self service option yet to perform a swap between 2 active devices. However, we can assist you with it. Since this is related to sensitive account information, we need to assist you via Private Message. Please reply to the Private Message I sent you as soon as you're available.

 


Carlos
Sprint Social Care
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Can you help me with swapping phones between numbers on my account?

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Hey HINTZANITY, we'd be more than glad to assist you. I have sent you a private message, please reply at your earliest convenience.


Mayorin
Sprint Social Care
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Hello. I am looking to swap phone numbers between two phones on the same family account, please.  I have looked up online and found instructions for doing it in this community, but apparently that function is no longer available.

Thank you,

 

Aaron

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Hello auribe14, I'd be more than glad to assist you. I have sent you a Private Message, feel free to reply at your earliest convenience.


Mayorin
Sprint Social Care
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I need help putting my existing phone number on my new device.  I also need to put the other number aligned with on account onto the phone I am currently using.

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I can help you with that LivingLavender. Check your Inbox, I sent you a Private Message.

 


Carlos
Sprint Social Care
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