cancel
Showing results for 
Search instead for 
Did you mean: 

Swap numbers between phones on my account.

Go to solution
Highlighted
Journeyman

Re: Swap numbers between phones on my account.

When I try to activate is says on top of the screen,

Device has pending upgrade for another line.

 

Thanks!

 

 

 

Highlighted
Sprint Social Care

Re: Swap numbers between phones on my account.

Hey! Did you upgrade one of your devices & now you're trying to activate the device? 

Highlighted
Journeyman

Re: Swap numbers between phones on my account.

When I received my new 2 iPhones, the phone numbers assigned to the devices were the wrong numbers in my account; so the system would not allowed me to register the new phones to other than the numbers pre assigned.

In order to resolve the situation and register my new iPhones to the correct numbers here is what I did.

 

- Follow the new activation process and activate the new phone to the number assigned 

- Once the new phone is activated, lets deactivate it to reactivate the old phone back

- Go to activate on device selection, select the same new phone just activated

- Enter the EMEI from the old phone and click on the blue arrow, the device image will show below

- Select the old device

- Now you will see an image for both devices

- Select Activate at the bottom of the page wait for a few minutes

Now your new phone is free to be activated with any number with in your plan.

 

 

 

Highlighted
Sprint Social Care

Re: Swap numbers between phones on my account.

You got them activate then? 

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat