I got my SIM card in the mail from sprint today. I am switching over from boost mobile and bringing my device (iPhone 8) with me. However when I go to the activation page on sprint it asks for a confirmation number and my zip code. I do not have a confirmation number. I only was sent the SIM card over the phone. help?
I would be happy to take a look at this for you. Are you coming from prepaid on any sort of offer? What does the activation page look like?
We can reset your network settings to see if that works for you. Here are the steps. After you're finished, try to make a call and let me know if that helps.
This did not help. I’m not sure if you understand my issue. I am switching over from boost mobile to sprint using my current phone. I do not have a sprint account and need help activating.
I got you, but without the confirmation number we can't activate your phone. You can go into one of our Sprint stores near you and they would be able to help you out.